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Vera Händel Email & Phone Number
Senior Customer Success Manager - Onboarding
at
Bookboon – the World’s most used Corporate Learning Solution
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✓ Verified Jun 2026
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Profile completeness 86%
Current company
Role
Senior Customer Success Manager - Onboarding
Location
Swansea, Wales, United Kingdom
Who is Vera Händel? Overview
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Vera Händel is listed as Senior Customer Success Manager - Onboarding at Bookboon – the World’s most used Corporate Learning Solution, based in Swansea, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Vera Händel.
Vera Händel previously worked as Senior Customer Success Manager at Veeqo and Implementation Specialist at Veeqo. Vera Händel holds Visual Effects & Motion Graphics from University Of South Wales.
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Bookboon – the World’s most used Corporate Learning Solution
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Profile bio
About Vera Händel
As someone who's always looking to improve and innovate, I'm constantly asking myself: how can we make products and services better for users? As a Senior Customer Success Manager with expertise in UX design and research, I'm dedicated to answering that question every day.I'm obsessed with product knowledge and staying up-to-date on the latest trends and best practices, so that I can continue to deliver highly effective solutions for my clients. But perhaps my biggest strength is my ability to empathize with users and collaborate with them to create products that truly meet their needs.As a fluent German speaker, I've also been fortunate enough to work with some of the biggest and most prestigious clients in the DACH region. One of my greatest strengths is building and maintaining strong relationships with clients, which is why I take pride in my exceptional communication skills and creative problem-solving abilities.At the end of the day, my ultimate goal as a Senior Customer Success Manager is to help create products that users love. Whether it's through strategic thinking, creative problem-solving, or data-driven insights, I'm always striving to deliver the best possible user experience.I'm excited about the prospect of exploring new remote work opportunities in the UK region, and I look forward to bringing my skills and expertise to new projects and teams.Vera Händel
Current workplace
Vera Händel's current company
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Bookboon – The World’S Most Used Corporate Learning Solution
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9 roles · 14 years
Vera Händel work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager - Onboarding
CurrentAs a Senior Customer Success Manager at Bookboon Learning Ltd, I launch and coordinate up to 10 personalised eLibrary trials each month for prospective clients across the UK, EMEA, and Asia. Through my efforts, I achieved a 55% pilot conversion rate and consistently reached a 30% usage rate in client companies, exceeding the target minimum usage. On a.
Sep 2021 - Present
Senior Customer Success Manager
As the Senior Customer Success Manager and Team Lead for US at Veeqo Ltd, I was entrusted with growing the US CSM team and client base. I successfully hired and trained CSMs in the US and Canada, and assisted in conceiving 14 product features to make it more US friendly. I also quadrupled the US client base and onboarded the first US enterprise size.
Jun 2020 - Sep 2021
Implementation Specialist
As an Implementation Specialist at Veeqo Ltd, I developed a comprehensive onboarding guide that was implemented across the entire CSM team. I successfully led over 120 technical implementations from start to finish, including complex system migrations from other software platforms. In addition to managing the technical aspects of implementation, I provided.
Feb 2018 - Jun 2020
Technical Support Engineer
As a Technical Support Engineer at Veeqo Ltd, I was responsible for ensuring the smooth functioning of the software application by providing world-class technical support and assistance to customers. I developed and delivered user training materials, which included conducting certification training courses for new hires. I effectively escalated and tracked.
Feb 2016 - Feb 2018
Small Business Owner
Obst Und Gemüse Händel
Jan 2015 - Feb 2016
Customer Service
2012 - Nov 2014
Freelance Writer
371 Stadtmagazin
Run Interviews, Write Articles, Research
Jul 2010 - Oct 2010
Teaching Assistant Trainee
Sprachschule Asl
Assist in Courses, Prepare Material, Office Organisation
Oct 2006 - Nov 2006
2 education records
Vera Händel education
Visual Effects & Motion Graphics
A-Levels; Higher Education Entrance Qualification, English, German, French, Informatics, Maths, Physics, Biotechnology, Biology, Chemistry, History,
Karl-Schmidt-Rottluff Secondary School
FAQ
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What company does Vera Händel work for?
Vera Händel works for Bookboon – the World’s most used Corporate Learning Solution.
What is Vera Händel's role at Bookboon – the World’s most used Corporate Learning Solution?
Vera Händel is listed as Senior Customer Success Manager - Onboarding at Bookboon – the World’s most used Corporate Learning Solution.
Where is Vera Händel based?
Vera Händel is based in Swansea, Wales, United Kingdom while working with Bookboon – the World’s most used Corporate Learning Solution.
What companies has Vera Händel worked for?
Vera Händel has worked for Bookboon – The World’S Most Used Corporate Learning Solution, Veeqo, Obst Und Gemüse Händel, Mvf, and 371 Stadtmagazin.
How can I contact Vera Händel?
You can use AeroLeads to view verified contact signals for Vera Händel at Bookboon – the World’s most used Corporate Learning Solution, including work email, phone, and LinkedIn data when available.
What schools did Vera Händel attend?
Vera Händel holds Visual Effects & Motion Graphics from University Of South Wales.
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