Vera Johnson Email & Phone Number

Falls Church, Virginia, United States

• Develop rapport and provide quality customer service to tenants, vendors and management staff.• Manage the leasing process from lead generation to tenant occupancy and ensure all applications are completed in accordance with company policies, local and state laws.• Knowledge and skills in processing low income and affordable housing documents, packets and forms.• Able to assist prospects and residents with leasing, renewals, vacating as well as answer most questions or concerns.• Use Yardi maintain accurate recording tenant information, lease agreements and rent payments.

Vienna, Virginia, United States

• Supported Community Manager with day-to-day management responsibilities for 250 residential and 7 commercial units.• Provided administrative support with answering phones, drafting owners, tenants, and board members correspondence, managing building’s calendar, and resolving residents’ issues/complaints.• Prepared and drafted administrative documents including contracts, proposals, scope of work in Adobe.• Maintained owner/tenant portfolios• Drafted board meeting minutes, agendas, and contracts for corporate review.

Washington, District Of Columbia, United States

Real Estate Services Coordinator• Responsible for assisting with multiple commercial portfolios to include office and retail spaces with day-to-day management responsibilities.• Performed and prepared a variety of administrative tasks for assigned staff including but not limited to phone support, drafting and distribution of correspondence, copying and filing, documenting and processing expense reports, monitoring calendars, and initiating contact with tenants.• Maintained tenant, vendor, and property files, including insurance certificates, building binders, lease abstracts, etc. in accordance with prescribed standards.• Worked with Building Technician staff and vendors to respond to open work orders. Coordinated and monitored status of work assigned to vendors.• Prepared internal lease administration documents such as contracts, proposals and scope of work as directed. Ensured compliance with all requirements and compliance where permitted by state regulations.• Coded invoices for payment, input into accounting system and forward original invoices to accounting for payment. Prepared A/R status worksheets and reconciled A/R.• Participated in training sessions and performed other duties as assigned.

Vienna, Virginia, United States

• Coordinated prospective resident tours, resolved resident conflict, ensured community compliance, and handled all interactions from application process to a successful move-in.• Maintained accurate records of financial transactions with residents, collected rent payments, application fees and deposits.• Ensured community was fully leased and assisted the Resident Services Department with maximizing resident retention.• Displayed 0verall salesmanship when marketing property to regulations within the leasing agreement, amenities, and specials.• Performed general office duties to include, but not limited to, answering phones, filing, completing marketing activities, administering move-in documents and processing related reports.• Coordinated with leasing team and maintenance department on follow-up inspections, assessed any damages and delivered final billing.• Completed Fair Housing training through A. J. Johnson Consulting.

Mclean, Virginia, United States

• Greeted and registered guests in 200+ room hotel using Fosse Point of Sale Terminal. Answered guest inquiries and ensured an exceptional experience and repeat visits.• Verified customer payments, balanced cash drawer, and created reports to ensure accurate accounting of all transactions.• Communicated with hotel departments effectively resolving issues or needs.