Deliver excellent customer service from in person credit application to vehicle delivery. Meticulous attention to detail, structure loan applications with debt service consideration, loan/lease protection, secure approvals, arrange deliveries, process paperwork for immediate funding. Presenting 100% of the Product 100% of time, handle any obstacles that may arise promptly with a positive attitude, ensuring a superior experience for all valued customers.Selling all vehicle protections products as well Jaguar/Land Rover extended warranty, lease wear care , tire/rim protection, 3M protection, paint, insurance....Very familiar with route one system , 180 system, dealertrack, pbs.I am very confident to make my clients feel comfortable discussing business matters, and reaching high level of customer satisfaction.

Assistant Branch Manager, Jul 2012 – October 2013 • Coached weekly sales and service team meetings and created materials for sales and service team. • Trained new customer service representatives on how to recognize new sales. opportunities, balanced and transported cash, chq and bills posted into system. • Provided customers with fast and accurate quotes and proposals via phone, email and in person, excellent customer service. • Created new presentation materials about product benefits for our customer service team. • Established internal documented customer referral process and used as appropriate. • Used and accepted automated decision-making processes (for both credit & deposit products). • Promoted Bank product and led customer service team to achieve their targets. • Interviewed new applicants for positions as well as trained and provided teller with steps of responsibility. • Acted as Branch Manager in Manager’s absence. • Standardized work/vacation schedule for team. • Followed risk procedure of open/close branch working hours. • Received and shipped out large cash, travelers’ chq, money orders, bank drafts, convenience card. • Supervised team meetings regarding procedure, new product and risk management. • Motivated and supported team to achieve their sales targets. • Balanced the vault, cash drawers and ATMs.

• Provided customers with fast and accurate quotes and proposals via phone, email and in person, excellent customer service. . • Developed new clients through outbound cold calls, generated new personal, business and estate accounts. • Asking great questions to understand clients present situation to offer tailored products focused on more satisfaction and reaching high level of customer satisfaction, also generating new revenue. • Actively educated on all risk and due diligence policies, practices and procedures to recognize potential risks and potential losses for clients and their portfolios. • Closed sales and finalized terms and conditions with clients. Closing my deals 100%. • Managed successfully large accounts, always maintaining the highest level of customer service • Monitored activities within the financial industry and provided feedback to management. • Completed Personal Customer Needs Assessment with every customer and suggested right products for qualified customers. • Promoted a limited range of Personal banking and Small Business products and services (e.g. mortgages, secure line credits, deposit/transactional accounts, GIC, CSB, RRSP, COP, VISA, ABM access, Internet/Telephone Banking, Night Depository, Debit Card, direct deposit/payment, SDB, basic CLASS loans, cable, risk, estate accounts, business lending, risk, AML..... • Capture and validated customers personal and financial information and completed three-part fraud test every time a new account is opened for a client. • Ensured all customer agreements, loan notes, security etc. are completed and filed in accordance with bank policy. • Experienced in high number of outbound calls, overreaching my weekly and monthly goals 100%.. . . • A competitive financial services sales professional, experienced in prospecting, and closing business. "references upon request".

Dealing with personal and small business clients. Deliver personalized service over the phone and in person• Identify cross selling opportunities while interacting with customers• Handle cash and assist with customer transactions• Maintain records of balances and correct errors as and when needed• Respond to customer inquiries.