I am a dedicated and results-driven HR Director with a passion for enhancing the employee experience. With over 18 years of experience in managing operations, particularly in the contact center industry, I bring a unique perspective to HR leadership. My expertise in labor law, coupled with a proven track record in internal communication, enables me to create a workplace where employees thrive and excel.Since 2018, I have had the privilege of leading the HR team at Teleperformance Portugal, where we are committed to addressing all employee questions and needs, from the moment they join our organization. My team of HR professionals shares my dedication to ensuring a positive work environment.As an advocate for continuous improvement and innovation in HR, I actively engage in thought leadership, sharing insights and resources in the field. My goal is to empower organizations to build better workplaces and support their employees' growth and well-being.Let's connect and explore opportunities for collaboration, knowledge sharing, and networking within the HR and business community.