Vera Lopes Email & Phone Number

Portugal

Porto, Portugal

Led a team of Partner Support Specialists and Senior Specialists, managing 72% of the company's Partner accounts and 50% of the total marketplace revenue. Emphasized strategic decision-making with significant impact and minimal effort, leveraging automation and AI to ensure scalability and high levels of customer satisfaction. Maintained regular communication with internal stakeholders to ensure consistent delivery across the company, using Salesforce ticketing system to provide visibility and alignment for all involved teams. Define and manage operational KPIs to ensure a seamless end customer exprience.

Led a team of Partner Success Specialists and Senior Specialists, overseeing 40% of the company's Partner accounts. Promoted continuous improvement and standardization to maintain high service levels. Mentored the team in problem-solving and negotiation techniques, consistently surpassing company targets. Facilitated regular communications to ensure impactful and effective stakeholder engagement. Developed operational success plans and established success metrics, driving performance and achieving outstanding results for the company.

London, Greater London, United Kingdom

Londres, Reino Unido

Responsible for all UK and Germany stores, analysing sales profits, KPIs, customer experience standards, Visual Merchandising standards, stock control, annual leave control, team training- including preparing manuals for UK stores and implementing them amongst the team; proposing yearly Marketing Action Plans for UK and Germany; responsible for Human Resources management in UK and Germany; hiring and staffing all stores in London; communicating with providers and partners; finding partnerships between the Company and other entities to maximize visibility of the brand; liaising with the Head Offices, with monthly meetings in Madrid. Reporting to the Retail Director.

London, United Kingdom

Responsible for the flagship store in London; managing a team of 8 people, motivating and spreading the Company’s spirit. Making daily targets and Action Plans in order to reach the monthly target. Analysing best sellers and KPI’s, finding ways to be more profitable for the Company. Event planning in punctual occasions to target new customers for the store. Stock management and expense control. Responsible for maintaining customer satisfaction levels to the highest standards. Visual Merchandising duties, including implementing the guidelines from the Head Offices, changing the windows to exceptional standards and keeping the store clean and tidy, to guarantee an excellent customer experience.

Londres, Reino Unido

Assisting the Store Manager on the store’s daily tasks; responsible for the store and the team in the absence of the Store Manager; assuming responsibilities and negotiating with customers; maintaining a good attitude and motivating the team in challenging situations. Making sure the store followed the Company’s guidelines. Knowing and studying the specific properties of the items and passing information to other team members.

London, United Kingdom (Carnaby St.)

Giving exceptional customer service, acquiring new customers and keeping regular ones. VIP customer service and styling; making sure daily tasks were done and the store followed the Company’s standards for cleanliness and tidiness; Visual Merchandising tasks, including assuring guidelines were implemented and the windows looked pristine; accomplishing daily and monthly targets; making deliveries, stock returns, till operations and new staff training. Responsible for loyalty database of the store.

Londres, Reino Unido

Portuguese as a Foreign Language teacher in levels A1/ A2, B1/B1, C1/C2. Giving intensive courses of 5-1o weeks to adult students, while working full-time as a Sales Advisor.

Braga E Região, Portugal

I discovered my talent for Cake Design 15 years ago. It started as a hobby, but soon I began to take orders from friends, and as the word spread, I knew I had the chance to make a business out of it. Being a Cake Designer allows me to express my creativity and defies me to get better in every cake I make. It is also a responsibility, as the cakes I make are usually for events. My customer service skills have come in handy, as I must ensure customer experience and customer retention in every new order I get.

Londres, Reino Unido

Christmas temporary staff. Making sure personal daily targets were accomplished; section responsible and fitting room supervisor.

Lingerie advisor and customer service representative; making sure daily targets and KPI’s were accomplished; tasks included visual merchandising, window changing sales analysis and staff training; working under pressure, keeping a good performance; working long shifts and delivering good results. Doing delivery and stock returns; Action Plans and follow ups during Store Manager’s maternity leave.

Braga E Região, Portugal

Braga E Região, Portugal

I worked at ZON as a telemarketer for 5 months, while studying. I had to call the costumers and sell them the company's produtcs, considering daily targets and personal/ team targets. In this company, I learnt to work with target bonuses and I always pushed myself to make them.

Braga E Região, Portugal

I was 18 years old when I attended my first music festival. As I lived in the north of Portugal and all the concerts were in Lisbon, the cost of the journey was very high. Some months later, I attended a concert, also in Lisbon. As I was searching for cheaper ways to get there, I came up with the idea of renting a bus, dividing the total cost by the number of seats, printing some flyers and spreading the word, so all the seats were filled. I immediately started to get calls and in three days, it was fully booked. So, Chill Out Events was born. It ended 4 years later, because it was interfering with my studies. Those were some of the best years of my life.

Paris E Região, França

At the age of 17 I went to Paris for the summer to take a job as a babysitter. I wanted to be a French teacher, so my goal was to live with a family of French speakers; that way I could practice the language. I took care of three girls, from 1 year old to 10. I had to play with them, make them lunch and take them to the park. I even taught them some portuguese words! Altought I gained no skills with this job, it was a big responsability and it really allowed me to improve my French.

Master'S Degree, Portuguese Foreign Language And Portuguese Second Language

Licentiate Degree, European Laguages And Literatures

I studied Portuguese and French languages and literature, then I specialized in Portuguese as a foreign language.

Education record