Vera Matthews Email and Phone Number

Oversee all training initiatives for more than 50 stores with 5,000 associatesOversee all promotional activities in the region to promote brand awareness from supplier partners and increase sales.Collaborate with upper management and key decision makers of client companies to devise new training plans, effectively increasing customer awareness and overall sales. Mentor 6-10office representatives to encourage new training strategies so each can both exceed individual and organizational goals.Resolve client issues in an effective manner by communicating viable product or service alternatives to eliminate current problems. Administer comprehensive tracking, compilation, and competition reports to ensure training goals are met to current project status: presentation to upper management and corporate office.

with expertise in patient relations, scheduling coordination, and facilitation of patient therapy processes designed to maximize a positive environment between the facility and patient.Collaborates with facility therapists to provide efficient and effective care for patients. Maintains high level of team management, customer and business communication to consistently exceed expectations and streamline productivity. Adapts well to new processes and environments.; In a short time working for the company reached the position of Greater Milwaukee Staffing Scheduler. Successfully coordinated CPR class for the Milwaukee area that included finding location, a facilitator and coordinating the attendance.Implemented new strategies for ordering assistive devices i.e. Walkers and Wheelchairs that saved time and money for the company.Created a check list for the State mandated operations binder that included vital information for the Greater Milwaukee area. Brooks Rehabilitation CentersSuccessfully completed all HIPPA and safety courses and requirementsCoordinated training and new employee knowledge sessions for I-now digital records management system.College course completion in Nutrition and Exercise, Medical Terminology, and Physical Therapy basics.The Home DepotExceeded departmental sales goal in 2005 by 27% and 2004 by 32%.Recognized as Associate of the Year in 2003Successfully developed new productivity processes that were incorporated into national merchandising plans.The Home Depot Training CenterSuccessfully obtained position of Training Event Coordinator for the Midwest market that included over 50 stores.Directed and executed corporate training initiatives and events for over 5,000 associates. Served as the test pilot for many new training ideas and processes to be launched into the Chicagoland market and nationally.

The Rehab Office Coordinator assists the Director of Rehab in the administrative management of the rehabilitation department. The Rehab Office Coordinator is responsible for all clerical, housekeeping, and administrative services in his/her assigned account(s).RESPONSIBILITIES/ACCOUNTABILITIES:Ensures all therapist and assistant licenses are current and posted.Assists therapy staff in achieving targeted patient care hours assigned by the Director of Rehab and/or Director of Area Clinical Operations.Completes all department maintenance including cleaning of all mats and equipment, monitoring temperature of hydro collator units, ensuring any mechanical checks or calibrations are completed according to schedule, emptying laundry, stocking supplies and clean laundry, ordering supplies under the direction of the Director of Rehab.Ensures therapists are current for all mandatory and/or required in‐services.Tracks physician orders and signatures.Tracks annual screens and notifies therapists.Review QIR monthly for changes and report to Director of Rehab.Completes technical audits of charts ensuring all documentation is present. Mails and tracks return of initial evaluations and certifications.Under the direction of the Director of Rehab orients all new staff to the center and department.Tracks due date of all merit reviews, distributes and collects feedback for performance reviews as directed by the Director of Rehab.Coordinates scheduling of all per diem/casual staff under the direction of the Director of Rehab.Tracks productivity and efficiency.

Serve and identify customer’s needs by scheduling appointments, maintaining patient records, and account managementManage patient referral process between patients and medical facilities to ensure proper and prompt patient care.Coordinate and assist Therapy Managers with care of patients under direction of the therapists and facility managers. Effectively facilitate patient classes such as Arthritis swim classes and light exercise classes.Facilitate and coach patients during usage of exercise equipment/ therapy tools to ensure proper usage of equipment to maximize results and maintain safety.

Identify Key customers and sales opportunities using advanced listening skills, product knowledge, and available company resources to maximize sales and develop permanent relationships with customers.Manage a network of vendor partners developing sales programs, initiate training for sales associates, managing merchandising programs and resources designed to maximize sales opportunities. Create and develop merchandising activities in departments to promote brand awareness and increase sales.