Vera Pitamitz Email & Phone Number

Brunello, Lombardy, Italy

Milan Area, Italy

-Part of the re-opening team of the newly renovated hotel, formerly called NH Grand Hotel Verdi
-Liased with the construction company and the outsourced housekeeping department to obtain access to Guests' floors as rooms were being renovated and deep cleaned.
-Evaluate with the revenue management team the selling strategy to adopt during construction.

Milano, Italy

• Co-managed pre-opening and opening Front Office team.
  
• Supervised, trained and scheduled 15 individuals on Reception, Bellmen and Doormen teams.
  
• Facilitated the hotel's adoption of Sihot p.m.s. software, collaborating with on-site launch team to ensure efficient system use.
  
• Responsible for creation and implementation of Front Office Standard Operating Procedures.
  
• Collaborated with Meetings & Conventions to ensure successful stays for conferences participants.

Bermuda

• Supervised the Housekeeping Department’s daily operations, including rooms and property upkeep, successfully navigating the challenges of a 30-acre resort comprising spa, beaches, swimming pool, tennis courts and.
• Managed a team of 15 maids, 6 housemen and 7 laundry attendants.
  
• Planned and implemented a Cottage Maintenance Program, managing inventory and closures with Engineering.
  
• Responsible for scheduling and payroll, as well as room amenities inventory and procurement.
  
• Introduced and conducted refresher training for highly experienced Housekeeping staff.

Nassau, Bahamas

• Supervised and effectively trained and motivated a team of 20 new housekeepers and trainees.
  
• Successfully managed pre-opening and opening Housekeeping Crew for inaugural launch of Disney Cruise Lines’ Disney Magic.
  
• Developed and successfully implemented the Operational Procedures and Training Manual for the Housekeeping department.
  
• Monitored Team service quality via spot room checks, time controls and guest feedback.

Paris - France

• Oversaw a team of 20+ housekeepers in rotational management opportunity.
  
• Managed the team responsible for public spaces, housekeeping office and wardrobe management of 150+ Cast Members.
  
• Monitored subcontractor’s quality of service by conducting surprise spot checks.
  
• Responsible for scheduling, inventory control and ordering of supplies and linens.

Paris Area, France

• Trained new team members during spring seasonal hiring phase.
  
• Responsible for delivering the Disney Experience from check in to departure, including providing expert advice on the Paris region.
  
• Coordinated V.I.P. stays with resort-wide departments, facilitating superior guest experience and requests.

Diploma Of Accounting, Accounting, High School

Hotel Management

“Service Quality Program Management” “Developing the Framework for Service Quality Improvement” “Benchmarking for Service Improvement”.

Spanish Language

Intensive course of Spanish