B2C/End consumers – Lead finance tasks, refunds, and failed activities; provide support and solve Executive and Legal escalations. Strong experience with payment providers (e.g. Adyen, PayPal, Klarna, eBay, Salesforce).B2B Cash application: Lead cash application team activities and ensure critical incoming payments are appropriately applied to B2B customer accounts.B2B Key Divisions: Lead customer portfolio team as, Automotive, Global Consumer Distribution (GCD), Partnerships, Tech License, Aviation, Military, and management of Accounts to Receivable activities on behalf of Bose Professional/Transom US and Europe for 14 months.B2B Key Resellers: Lead customer portfolio team as, Amazon, Best Buy, Target, Costco, Walmart, Media Markt, John Lewis, Fnac Darty, Boulanger, and others.From 01/04/2022 to 16/06/2023: Lead and then support Order Management US, EU transition activities to Lisbon.Key Partners: Order Management, Customer Services, Sales, GCD, Supply Chain, Finance, Global Credit Risk Management, Accounts Payable, Accounts to Reports, Treasury, Process and Automation Team.People management activities: interviews, coaching, performance management, and people development. Work with Agile and Scrum master methodology concepts.

Lead the Americas operations of Cash Application, Credit & Collections, and Deductions Management.Scope: USA, Canada, and Mexico.Process and project management: Support Adyen's implementation.

Coordinate the transition of several A/P processes to Portugal (countries: France, Germany, Austria, Switzerland, UK, Poland, Belgium, Netherlands, Italy, and Scandinavia).Lead the creation of documentation/standard operating procedures (SOP´s) and implementation of process improvements.Create strong relationships with Finance, Accounting, Tax and Legal, Vendors, and others.Responsible for managing the daily operations of SIM, Supplier Information Management ( August 2019 Mach 2020).Lead the transition of Enablement and Global Vendor master data.Process and project management: Support Europe ARIBA‑ Vendors cloud implementation.

Sector: AutomotivePlan, delegate, and review group tasks of the accounts payable and receivable team.Preparation and delivery of the information required by the function, internal and external customers.Review and approve payments to vendors.Review and report month-end close activities.Member of the team “Risk Management Insolvency” at Volkswagen AutoEuropa.Review and control all data concerning vendors under financial difficulties and/or insolvency, bankruptcy, seizure of credits, and others.

Lead the accounts payable and receivable teams concerning the handling of vendor claims, escalations, and other requests.Prepare the information required for GRC (Government, Risk, and Compliance) accounts payable assessment purposes.Provide support whenever requested by the Coordinators and the Accounting Manager.Report to Corporate Headquarters in Germany.

Create and update vendors' master records.Posting of documents in SAP (module MM and FI) concerning all types of goods, services, assets.Responsible for direct and indirect vendor accounts, including VW Group companies such: VW Americas, VW Mexico, several VW´s based across Europe; AUDI, PORSCHE, SKODA, SEAT, SCANIA, MAN, others).Control of data accuracy in the vendor accounts.Perform the reconciliation of balance differences between the company and vendors.

Posting documents in SAP (module MM and FI). Responsible for supplier’s accounts and control of data accuracy.Perform balance reconciliations between the company and suppliers. Handling suppliers' claims and other requests, by phone and writing.

Posting documents in SAP (module MM and FI).Responsible for supplierʼs accounts and control of data accuracy.Perform balance reconciliations between the company and suppliers.Handling suppliers' claims and other requests, by phone and writing.

Provide support to Coordinators and Accounts Payable members.Provide internal assistance to the Tax & Legal Department concerning foreign suppliers in what concerns the delivery of certificates for the purpose of withholding tax on service payments.