Vera S. Email & Phone Number

Software Professional with more than 10 years’ experience in a leading provider of enterprise applications in the IT industry.I began my career as a software testing engineer providing quality assurance (QA) on Identity and Access Management Solution before transitioning to taking up the application consultant role delivering both application and technical support on a Human Capital Management (HCM) system, and for the past 4 years on Enterprise Resource Planning (ERP) system.My role as software tester honed my analytical and troubleshooting skills where I needed to break down complex systems into smaller units to gain better understanding and to explore different test scenarios, identify defect probabilities and seek possible solutions in delivering effective product quality.The application support role polished my communication and negotiation skills where I needed to build rapport and manage customer’s expectation while working with cross-functional teams to deliver the best customer’s experience.Having an inquisitive mindset and desire to learn are the principles that I have been abiding throughout my career.Core competencies: ERP | HCM | Application Support | Troubleshooting | SQL | Customer Engagement | Software Tester | Quality Assurance | Technical Writer | People ManagementApplication supported: BIPO HRMS | Unit4 Prosoft | Unit4 ERP CRM tools: SalesForce Service Cloud | ServiceNowKeywords associated with Vera:HRIS | HRMS | HR | Enterprise system | Customer Service | Customer Relation | QA