Vera Tkachenko Email & Phone Number

Hong Kong, Hong Kong SAR

Hong Kong SAR

Hangzhou

Hangzhou, Zhejiang, China

• Main duties and responsibilities:
• Leading daily bar operations to deliver unrivaled guest experience, with a focus on VIP and high spending customers service
• Planning monthly theme party which secured an average night revenue of 130.000 RMB

Ханчжоу, Чжэцзян, Китай

• Main projects and achievements:
• Launched individually served afternoon tea concept - "Park Delights", which increased monthly revenue by 120.000 RMB and beverage revenue by 210%
• Improved 大众点评 total score by 0,43 points and increased total amount of positive online guests comments
• Achieved monthly revenue record of over 1.020.000 RMB (08.2020)
• Achieved daily revenue record of over 270.000 RMB (17.09.2020)

Hangzhou, Zhejiang, China

• Rotation through main F&B outlets: Living Room, Forty8 Restaurant, and Forty8 Bar
• Acted as Living Room AM during the pandemic period and achieved revenue recovery rate of 83% in May compared to 2019

Yinchuan, Ningxia, China

• Hyatt Place Hyatt House Yinchuan Dayecheng is a dual-branded property with 203 spacious guest rooms of HP and 103 kitchen studios of HH, western and Chinese cuisines restaurants, 920 sqm of banquet facilities, bar, and.
• ensured compliance of operational departments with SOP through continuous training and investigation;
• provided intense 2-month training to 20 restaurant staff which helped them to develop skills in solving operational problems independently;
• directed the activities of the F&B department through delegation of responsibilities and assignment of daily/monthly goals and duties;
• raised customer satisfaction of F&B outlets, surpassed NPS goals by 25%, and increased amount of positive guests comments;
• improved VIPs and regular guests recognition among associates by analysing and recording of guests key habits (monthly GEM notes increased from 15% to 98%);

Austria

• Park Hyatt Vienna is an elegant luxurious hotel with 143 guest rooms, five dining outlets and spa, located in the heart of the city in the former bank building. Due to my academic academic excellence and professional.
• Identifying social influencers and potential brand ambassadors for future collaboration
• Validation of marketing efforts by monitoring the partnership results with influencers and press media
• Creating the project “PR and Marketing – like we have never seen before” aimed at the attraction of young hoteliers into PR profession

Krasnodar Territory, Russian Federation

• Kempinski Grand Hotel Gelendzhik is a Resort and Spa hotel with 379 guest rooms, four F&B outlets, located on the Black Sea coast. Front DeskMy main accomplishments during the internship were:
• I performed all responsibilities of a Receptionist in a 5-star property
• I exceeded Upsell plan by 10%
• I executed 50-70 check-in/check-out per day
• I trained Concierge division in Opera PMS masteringSkills:
• High stress-resistance

Vienna, Austria

• Grand Hotel Vienna is a 5-start refined luxury property with 259 guest rooms, six F&B outlets, and Spa. Grand Hotel is owned and operated by JJW Hotels & Resorts, international private company, which operates midscale.
• Performed all responsibilities of a Receptionist in the Leading Hotels of the World property
• Focused on Russian-related clientele by addressing their inquiries and complaints
• Provided support to sales & marketing department team in building the relationship with Russian companies
• Executed duties of Concierge and Reservation departments
• Controlled bills and paymastersSkills: