Vera Zhgun Email & Phone Number

Berlin, Berlin, De

Berlin, Berlin, De

Berlin, Berlin, De

• Supported the development of a standard operating model through the creation of process-specific SOPs for improved knowledge transfer and visibility to technical training documents.• Responsible for aligning content with delivery strategy and evaluating Operational, Continuous Improvement, and Manager Training curricula.• Partner with cross-functional engineering, quality, HR, and operational teams and other functions to measure and validate the effectiveness of learning programs and materials to business goals and measure organizational KPIs with all stakeholders driving continuous improvement.• Developed integrated onboarding approaches across functional teams, creating learning paths for various learners.• Provide thought leadership and subject matter expertise to align training content within the organization and continuously look to create synergies with the organization's existing technologies

Brooklyn, New York, Us

• Led the planning, development, and successful execution of innovative training programs and dynamic marketing strategies, which led to a 12-33% profit growth from 2018 to 2022. • Oversaw Learning Management System administration, ensuring smooth operations for 13,000+ participants.• Collaborated closely with clients, stakeholders, and subject matter experts, actively participating in the design and implementation of highly effective learning strategies.• Implemented a comprehensive approach to assess the success of training program launches, utilizing user persona profiles to tailor content and a strategic risk matrix to proactively identify and mitigate potential challenges.• Provided strong leadership by supervising a dedicated team of 25 trainers and 8 employees, cultivating a culture of continuous improvement and professional development.

Brooklyn, New York, Us

• Entered, updated and tested LMS records, including setting up curricula, prerequisites, equivalencies, courses, videos, student transcripts and manual registrations.• Experience presenting ideas and recommendations while building trusting relationships with various levels of the organization including the executive team both virtually and face to face• Produced instructional videos using Captivate, Camtasia and Snag-It, as well as, job aides.• Explored new learning technologies including partnering with the Learning Technology Team to keep pace with changing business landscape• Experience presenting ideas and recommendations while building trusting relationships with various levels of the organization including the executive team both virtually and face to face.• Experience presenting ideas and recommendations while building trusting relationships with various levels of the organization including the executive team both virtually and face to face • Partnered with stakeholders to design and develop custom leadership programs to meet the needs of the business

• Coordinated meetings by composing claim reports, preparing minutes, and setting company agendas, evaluating sales reports to determine the commission amount (%) received from the insurance companies.• Supported customers with completing documents and handling insurance claims, hearings, and summons.• Collaborated with legal representatives, attorneys, courts, and insurance companies to manage claim cases.• Managed the claims standardization to reduce insurance premiums.

• Arranged payroll standards and hiring processes. • Managed the sales process and created commission incentives for domestic sales representatives.• Established communication policies and controls between the processing and logistics departments.• Controlled the processes by obtaining approval rental agreements from the government and local authorities.