Innovative and Management oriented IT professional with more than several years of experience supporting IT in multinational companies. Solid expertise in ITIL, Service Desk, Service Management, incident Major Incident & problem resolution, customer support, SLA development and process optimization gained through global projects. Highly effective interpersonal skills that fosters cross-functional relationships at all levels while fostering collaboration to deliver results on time and within budget. Excellent written, verbal and presentation abilities used in creating presentations and reports for senior executives