Responsible for developing and maintaining Global HR content as it relates to HR Policies, Standard Operating Procedures, Business Process Flows, supporting documents and forms stored on the IHG intranet. Manages content used by HR outsource partners, ensuring knowledge repositories are current. Partner with constituents including HR Business Partners, HR Centers of Excellence and outsource partner to manage development of timely and professional documents to meet IHG employee needs and train service center on new policy/documents. Provide technical expertise on the content managed systems and processes.​ Assist with development of training tools and Workday 'How To' guides.

IHG, (HQ London, UK) Atlanta, GA 2001 – Present(IHG owns, manages or franchises hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, StayBridge Suites, Candlewood Suites, EVEN hotels, Hualuxe Hotels and Resorts and Indigo with over 6,500 rooms in over 4,500 hotels in 100 countries globally.)Project Lead Re-engineering Process – Workday ImplementationLead and manage the global implementation of Workday globally for 20 countries with go-live date June 30, 2014Manage collection, interpretation and documentation around benefits and paid time off for Phase I countriesResponsible for data validation for implementation of global payroll system and conversion of payroll data from Convergys, RAMCO, ADP Freedom payroll systems into global ADP system, phased rolloutAssist with creation of test scenarios; manage and track creation of test scenarios for end to end business process testing including benefits and absence/PTO Participate as core member on end to end testing and retesting to prepare for global participant UAT for all business processes

•Lead, manage and support the Taleo Talent Resourcing system within North and South America.•Identify and lead project teams to deliver Regional implementation plans aligned with global priorities and ensure functionality delivered while managing vendors. Manage system communications.•Develop and deliver global user training, user guides, communications, lead change management and work with business owners to analyze system usage and best practices. Identify reporting needs and facilitate using Business Objects.•Responsible for the Taleo ‘back end’, system administration/improvement and recruiting functions while assisting with upgrades, system testing, integration with payroll, user security, design improvements and change management.•EEO/Affirmative Action/AMER metrics reporting and auditing and internal customer relationship management.

Reporting to SVP of HR; Manage implementation of Convergys HR and Payroll system for Central Reservation Centres in Baguio and Manila, Philippines. Provide assistance with Convergys project management in Japan, China and Australia.Direct upgrade of Taleo e-recruitment system to version 7.5.In charge of implementation roll out and user training for Taleo e-recruitment system to Canada and Latin America, including language translations of system and support documentation.Maintain Taleo global project issue management, user security and direct related global projects and system enhancements.Develop/monitor Service Level Agreements and metrics for on-going vendor performance management.Manager Change Control & Communication, (Global Process Reengineering, HR & Payroll) - Analyze, evaluate, update and implemented standardized global time collection hardware/software, labor scheduling tools, global work policies and standardized reporting processes in US/Canada.Vendor selections, negotiation, project implementation and managed rollout in all 250 US locations and six Canadian sites. On-going vendor relationship manager for a variety of services and physical locations.Maintain budgeted project costs of 1.5M while moving to a Service Center environment.Develop Service Level Agreements, metrics and measurements for on-going vendor performance management. Identify/develop implementations for numerous areas of process improvement.Due diligence for HR during divestures and acquisitions. Identify projects and timelines and establish teams. Supervise and adjust schedules based upon business demands. Provide on-site support, when necessary.Managed implementation of Taleo eCareers web based recruitment tool in America. Conducted training sessions in US, Japan, Egypt and Singapore. Assisted with rollout in APAC region.

Responsibility includes U.S. benefits communication, plan evaluation and design. Responsible for employee data in the PeopleSoft database and extensive integrity audits. Directed Administration Department responsible for the total documentation of employee’s career cycle from date of hire through severance.Managed team of 10 responsible for Benefits Event Maintenance, PeopleSoft security, and all data input and auditing. Member of acquisition team. Included travel to newly acquired US properties to train and onboard staff. Designed, developed, communicated, implemented and managed a worldwide Retiree Room Discount Program. Developed Standard Operating Procedure with unemployment plan vendor. Developed metrics and measures to quantify business.

Responsibility includes U.S. benefits communication, plan evaluation and design. Responsible for employee data in the PeopleSoft database and extensive integrity audits. Directed Administration Department responsible for the total documentation of employee's career cycle from date of hire through severance.Managed team of 10 responsible for Benefits Event Maintenance, security, and data input and auditing.Member of acquisition team. Included travel to new US locations to train/onboard staff.Developed Standard Operating Procedure with unemployment plan vendor.Developed metrics and measures to quantify business.; $2.6B company providing recruiting and staffing services and outsourcing services across North America)Manager, Health & Welfare Responsible for Atlanta and Ft. Lauderdale benefits departments to design, implement and process health and welfare plans for over 60,000 enrolled participants with ten direct reports. Responsibility includes the streamline of current process, recommending plan changes and outsourcing certain aspects of the business.Evaluate benefit related plans, direct analysis, contract negotiation, implementation.Project lead to consolidate function closing Atlanta office, staffing Ft. Lauderdale and transiting department without disruption to internal and external customers.Outsourced benefits call center to provide 24/7 customer access.Responsibility for tuition reimbursement, service awards, WOTC and verification programs.

Directed 17 associates engaged in total documentation of employee’s career cycle from pre-employment through severance. Developed, recommended and authorized expenditures within $1.5M capital budget. Lead HR/Payroll integration project after the Viking Office Products acquisition. Directed imaging process of personnel documents using IBM Image Plus. Supported field staff by interpreting and training on policies and procedures. Outsourced employment verifications reducing budget by $40K annually. Monitored corporate compliance on all HR-related and government regulations. Re-engineered the unemployment program saving over $80K annually. Developed reward/recognition programs emphasizing non-cash and cash/gift aspects of employee recognition. Programs involved length of service, safety, and outstanding work contributions. Instituted performance management process. Assessed talent inherited from acquisitions and redeployed. Managed drug screening, background check, service award and WOTC programs.

Identified managed care markets, recommended plan design and vendor selection. Assisted with design, development and implementation of revised/new benefit plans.Inaugurated Canadian Employee Stock Purchase Plan.Researched EAP's, reviewed proposal requests, negotiated and implemented contracts.Outsourced COBRA administration reducing costs by 40%.Consolidated and converted merger of two 401k Plans.