Led initiatives for clients in multiple industries including healthcare, pharmaceutical, biotech, medical devices, life sciences, learning & development, media, consumer packaged goods, state government, M&A and utilities.• Headed Change Management & Communications for 1,400-person IT shared services group at $22 billion biotech company.• Led enterprise-wide methodology and culture change from traditional top-down Waterfall to iterative Agile methodology, enabling faster implementations which better meet customer needs.• Led IT enterprise applications strategy, engaging the CIO and division leaders of a Fortune 500 science company. Emerged with the organizations first aligned, integrated 3-year enterprise applications roadmap.• Led change management for divisional rollout of enterprise-wide work management applications on the Salesforce.com platform for a utility. Impacted 1,600 including: field workers, office staff and executives. • Matured Change Management & Communications CoE by instituting a demand collection and prioritization mechanism and developing an Enterprise OCM playbook to streamline delivery.• Using state-of-the-art research, taught leaders how to create cultural shifts in their organization to support innovation, achievement, and resilience through change. Achieved 100% participation. • Spearheaded portfolio of distribution center process changes which reduced RMA turnaround by 50%, reduced shipping errors by 40%, and reduced annual inventory carrying costs by $1mm. • Developed RFP for a new state voter registration system. Designed change management strategy and facilitated stakeholder requirements gathering sessions at the local, state, and leadership level.• Led crowdsourcing of a Change Management playbook for Covid19 return-to-work.

Leading consulting teams to provide Organizational Effectiveness, Organizational Development, Culture, Strategy, Business and IT Transformation consulting services to utility and government clients.

• Transitioned from traditional to an onsite/offshore outsourcing model for software development. Established KPIs including statements of work (SOW) and service level agreements (SLA). • Established sponsor coalition and impactful communications that moved staff through the change curve from awareness, to understanding, to belief, to commitment, to adoption. • Negotiated 10% rate reductions with vendor. • Lead department through evolution of Waterfall to LEAN Agile methodology.• Bootstrapped Human Factors CoE. Institutionalized reproducible User Experience (UX) design practices. Scaled through outsourcing, improved user experience. Achieved enthusiastic adoption by moving through Awareness, Desire, Knowledge, Ability, and Reinforcement steps.

• Designed, planned, and implemented a highly scalable, load-balanced, fault tolerant, high availability customer management system of over 60 million customers.• Managed a team of 10. Hired and trained essential staff, both employees and contractors.• Reduced departmental QA error rate by 20%. • Implemented rollout to Hong Kong, Taiwan, and Singapore leading business and technical teams in the U.S., India, and Hong Kong. • Established continuous improvement practices using KPIs across 5 business units.

Software Development Consulting

Financial Services Software Development. Cash Management and Derivatives.