Vera Lucia Ramirez Email & Phone Number

Moose Jaw, Saskatchewan, Canada

• Organize the "La Noche Latina" event, achieving a sales increase of more than 70% and attracting over 100 attendees.• Promote and advertise the 'Latin Party' within the Hispanic community, boosting the restaurant's brand and strengthening its image within the community. • Manage my own cash flow, reporting both card and cash sales to the manager at the end of each shift, ensuring accurate daily sales information.• Maintain a clean and organized work environment, including table setup and restocking, ensuring high hygiene standards. • Responsible for opening and closing the restaurant, ensuring all operations are set up for the day.

Moose Jaw, Saskatchewan, Canadá

• Delivered exceptional customer service with a friendly and professional attitude, fostering customer loyalty and converting first-time visitors into regular clients.• Accurately processed customer orders with close attention to special needs, enhancing the experience for each customer served.• Responsible for openings, ensuring all operations are set up for the day. • Handled phone orders for pick-up and delivery, coordinating with the driver and kitchen to ensure high-quality service. • Prepared milkshakes and other beverages for take-out, dine-in, and delivery while ensuring my tables were well attended, developing strong multitasking skills and efficiency.

Peru

• Gave a warm welcome to passengers, ensured they found their seats and space for their belongings, while maintaining orderly boarding procedures.• Attended to routine or emergency situations following established procedures, always prioritizing the well-being and safety of everyone on board.• Ensured passenger needs were met, remaining proactive, alert, and situationally aware, ensuring onboard comfort and safety.• Reported and communicated damages, malfunctions, or failures in passenger cabin systems and emergency equipment, ensuring the maintenance department had sufficient information to address the issue promptly.

Lima, Peru

• Coordinated Management and Corporate meetings, ensuring all attendees' needs were met and that the meetings ran smoothly and efficiently.• Coordinated audits with Ernst & Young, providing sensitive and confidential information for analysis while ensuring the security and integrity of the data.• Coordinated SAP training sessions with administrative assistants across national branches, correcting process errors, retraining administrative staff, standardizing procedures, and improving the efficiency of the finance department.• Collected financial and tax information from all branches and corporate offices to report to Peruvian tax agency (SUNAT).• Delivered leadership and personnel management training to the company's regional managers, improving workplace climate and enhancing administrative staff performance across branches.

Lima, Peru

• Calculated and uploaded payrolls into the system, ensuring accurate payments for over 120 employees within Training & Development.• Managed the purchase of airline tickets and hotel reservations for management, supervisors, and Training & Development staff, ensuring that all travel itineraries and needs outside the city were met.• Managed travel expense deposits and completed reports after trips, ensuring all staff financial needs were met while out of town.• Restructured administrative processes, enhancing payroll efficiency.• Oversaw inventory of training supplies and resources, processed vendor invoices, and coordinated travel logistics, ensuring timely payments to our outsourcing partners and maintaining close collaboration between companies.• Facilitated management meetings and managed accommodations for department personnel and external visitors, addressing their needs promptly and ensuring uninterrupted, high-quality training sessions.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

- Vendor management, overseeing payments and contracts.- Restructured the company's organizational chart for increased efficiency.- Managed permits for sanitary registration of imported medications.- Oversaw advertising and marketing efforts for products.- Budget management, handling expenses and financial planning.- Ensured compliance with legal requirements and managed permits accordingly.- Handled contracts and sales to pharmacies.

Boston, Massachusetts, United States

- Delegated duties and room assignments to hotel cleaning staff.- Coordinated tasks with team leaders on each hotel floor.- Conducted inventory counts of cleaning products and room amenities.- Provided on-the-job training for new personnel.- Conducted interviews for the hiring of new staff.- Managed meetings for significant events.- Generated maintenance reports for rooms and common areas.- Coordinated with the front desk for operational rooms.