Vera M. Email & Phone Number

Glen Allen, Va, Us

Bellevue, Wa, Us

Montreal, Quebec, Ca

Paris, France, Fr

Chicago, Il, Us

(IT Functional Business Analyst IV – Production IT Support – BGE)Serves as a Functional Business Analyst on Production Support Team. Provides technical support and manual testing support with the IT Production Support team on Customer Care and Billing (CC&B). Serves as liaison between Business Functional team and IT to understand current business processes and how system changes impact the processes. Quality assurance on production defects before deploying to Production. Develops SQL scripts on as needed basis. (IT Functional Business Analyst IV – Prepaid Power Project)Core Team Member for the PrePaid Power Project as the BGE UAT Lead.

Teaneck, New Jersey, Us

SME providing Testing and Training (Offshore Resources) for a Banner implementation to implement an innovative program for Gas and Electric customers to ‘pay as you go’ for Gas and Electric services. Responsible for testing various Banner modules with two outside interfaces as they related to this new program. Responsible for testing WSS (Web Self Service) as it related to this new program (customer’s ability to initiate the service via their online account, make payments, monitor daily usage, etc.). Created documentation and providing training to Offshore Test Resources on various service order types. Participated and provided input to the Peer Review process.

Test Team Lead for four junior test resources on a CC&B Utilities’ implementation project for an Electric Transmission and Distribution Delivery Utility Customer. Proactively providing onsite training for the junior test resources. Executed test scripts and documented defects utilizing HP ALM.** Recognized by the Consulting Company's Director of Resources with a posting on LinkedIn for mentoring the junior test resources.

Bangalore, Karnataka, In

♣ Infosys | Principal Consultant | 06/2014 – 02/2016 FTEVISA, Inc.Providing testing and defect management support to the onsite and offshore test teams for a Phase 2 Oracle RMB implementation). Providing status updates to the daily Scrum Team meeting.CitigroupManaged the Offshore Test Team resources (resource allocation for five (5) concurrent projects). Creating and presenting the daily status updates (status reports and verbal updates) during the daily meetings for five (5) concurrent projects. Co-coordinating the resolution of issues between the Offshore test team, end users and project stakeholders via daily phone calls and meetings. Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders

Atlanta, Ga, Us

Test Resource for Phase 2 Oracle RMB v2.2.4 implementation at Autotraders, which involved manual testing and Defect Management in HP ALM. - Responsible for providing Production Support for Phase 1 defects – retesting defect fixes and providing Phase 1 team with daily updates of Production defects. - Participated in Phase 2 Requirements peer review sessions to provide input for Design Documents, gather, write and formulate test case scenarios for unit, technical and functional testing of the Oracle RMB application.- Phase 2 test execution of completed ORMB modules

MDU Montana Dakota Utilities – Customer Managed a team of five (5) resources (resource allocation, daily status updates to management team, defect management, test execution, test scripts, test scenarios) to test Oracle CC&B Field Activities module with the PragmaCad interface (Mobile Workforce Management) and Crystal Reports. Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders♣ Recognized by the Client management for the reduction of Phase One Regression and Functional Test Time by over 60%. Reduced Phase II Test sequences and resource utilization by additional 40%. Exceeded management expectations by completing Phase I testing ahead of schedule with measured, repeatable, and consistent results. Developed documentation for this Client’s project to be used for future testing.Five Points Partners Internal ProjectProviding Oracle CC&B application and business process knowledge as well as testing experience in the following functional areas (Billing, Customer Notifications, Credit & Collections. Field Activities, Rates, Payments Processing) as well as helping CIS/MWM Testing Practice to develop collateral and accelerators to support Application Testing Strategy, Planning and Management.

Austin, Texas, Us

Commonwealth of Kentucky Dept. of Revenue – Customer Managed the Onsite test team for an Oracle ETPM (Taxation) implementation for the Commonwealth of Kentucky Dept. of Revenue. Created the Test Plan (resource allocation, time estimates, costs, risk assessments, identified test scenarios, defect management (triage meetings and developers’ status and code release management) and ‘go – no go’ criteria. Created the Project Plan for Phase 2 Taxes Implementation. Reviewed technical specifications, acceptance criteria, creation of test plans and script and test execution for the current operating environment. Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders♣ Member of the Oracle ETPM Project Team – Recognized by management for successfully leading Testing efforts to implement Phase 1 Coal Tax for the Commonwealth of Kentucky Dept. of RevenueOracle Product Development (ETPM) - Internal ProjectManaged five (5) developers in Product Development (resource allocation, time estimates and costs). Managed resources to test various browsers for ADA (American Disability Act) compliant. My resources and I were responsible for retesting defects found by customers using ETPM and fixed by the Development Team.

Us

Las Vegas Valley Water District - CustomerPerformed concurrent testing on two projects -Workforce Management migration of MDSI to ViryaNet and CIS migration of PeopleSoft to Oracle CC&BCreated test scenarios, test scripts and test data. Tested Avantis (Enterprise Asset Management – EAM) and Infor Hansen (Enterprise Asset Management – EAM) software utilized by the LVVWD Field Services Department interfacing with the ViryaNet (Workforce Management software). Led UAT testing phase with end users from various work groups. Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders

Client: Hampton Roads Sanitation District (2006) Developed and executed test scripts for financials (adjustments, general ledger, collections, billing), field activities (work) orders and rate modules. Worked with the End Users to create functional specifications for various modules for an Oracle CC&B implementation. Trained and mentored junior team members in effective system utilization and 'Meter to Cash' process in Utilities. Performed validation of the Rates entered in CC&B through testing. Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders

Aliso Viejo, Ca, Us

Client: WellPointSupplied business analysis on the design and development of a new dental product for Nevada Medicaid and Check-up programs. Gathered requirements from SMEs and designed functional specifications for new plan code on WDS, specialized letters, dental IVR system, reporting and capitalization on Dental Net. Provided change management and testing support on a second project, State Sponsored Business – Medicare Part D. Organized and facilitated weekly meetings with users/sponsors to address production issues, reducing a standard 2-hour meeting to less than 30 minutes

Client:Highmark BCBSAchieved all quality, quantity and time standards in creation of technical specifications, functional design documents and test scripts for several modification interfaces to the DoD (Dept. of Defense) Dental Claims System.

City of Columbus Ohio Water Dept. – Customer Evaluated business processes for stabilization and data cleansing project for Oracle-based SCT/Indus Banner Customer Information System (CIS) (Oracle 9/10g database). Analyzed current business practices and made sound recommendations to project managers that greatly enhanced user experiences and functionality.Rochester Gas and Electric Co. - Customer Developed functional test cases to implement new electric rate freezes by offering customers multiple commodity options. Created data to test Web Self-Service System where customers could select their utility supplier, make payments, view online account activity and helped test IVR system where customers could select their utility supplier, make payments and hear account activity.

Hanover, Md, Us

Core resource on Unique Identifier Project, a mandate from the Federal Government to develop a method to identify subscribers without using SSNs. Participated in JAD sessions and designed functional specifications approved by all stakeholders, team members and BCBS managers. Used HP QC to load requirements

Atlanta, Ga, Us

Senior QA Testing Analyst worked on testing SCT Banner product (Oracle 9/10g database). Worked closely with onsite and offshore development resources to resolve any defects discovered during testing.

Client: Georgia Natural Gas CompanyCreated various functional design documents (SOW, HLD, DDD, etc.) for several SCT Banner projects. Facilitated Peer Review sessions with PM, PMO, Developers, Testers, Managers. Responsible for working with the Client Manager to review and obtain sign-off on appropriate project documents. Managed the requirements gathering sessions with end-users and managers. Managed testing resources for various SCT Banner projects. Led UAT (user acceptance testing) and CAT (customer acceptance testing for formal testing sign-off) and providing all project documentation for hand-off to the Production Team for implementation. Reviewed technical specifications, acceptance criteria, creation of test plans and script and test execution for the current operating environment. Assisted clients with defining project scope and expected deliverables.

Arriyadh, Arriyadh, Sa

City of Chicago Water Department - CustomerSenior QA Testing Analyst providing Helpdesk Support Post Go Live for SCT Banner implementation. Working with the client to determine functions that are critical to the business from those on a ‘wish list’. Facilitated meetings between contacts at several locations, the Deputy Commissioner – Legal Dept., and the Deputy Commissioner – Water Dept. to develop user requirements, communicate project status (maintained in MS Project plans), discussed issues (managed in customized MS Access issues database), and reviewed priorities. Triage and presented recommendations to the Deputy Directors at the Water Dept. Post Go Live implementation which were implemented by the Water Dept. Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders.Atmos Energy - CustomerWrote and executed Test Scripts to test the MDSI (Mobile Data Solutions Interface) with SCT Banner for the Banner implementation. Coordinated with developers, DBA, business/technical analyst and other team members to resolve issues and document/track defects.

Client:City of Richmond Dept. of Public Utilities (Internal Initiative)Worked on the CIS project team to implement SCT Banner migration from a Legacy system. Created and executed test cases for the Adjustments module in SCT Banner. Member of the team sent to validate the generated Bills from SCT Banner Pre-Go live and give the go-ahead to ‘flip the switch’ in Production.

Psychology

Liberal Arts And Sciences/Liberal Studies