Veronika Volkova Email and Phone Number

• Pioneered the design and implementation of QA processes for the product • Created and executed test plans, ensuring alignment with project objectives • Analysed and decomposed the product and its requirements, producing comprehensive product documentation enriched with visual aids such as Mind Maps and Entity-Relationship Diagrams • Designed test cases and checklists, ensuring thorough coverage of critical product functionalities • Performed a wide range of testing activities, including smoke testing, regression testing, exploratory testing, integration testing, API testing (using Postman), cross-browser UI testing, and mobile testing across Android and iOS platforms • Developed and executed test automation scripts, reducing manual testing time (Selenium) • Identified and documented issues in the bug tracking system, ensuring their timely resolution • Collaborated closely with the development team and product managers, actively participating in discussions aimed at improving product features and optimising user experience

• Business analysis • Business process re-engineering • Documentation of IT processes and procedures • Implementation of industry best practices, such as ITIL and COBIT • Development of an IT strategy aimed at optimising organisational processes and resources