Consistently achieved a customer satisfaction rating of 95%+ through effective problem resolution and personalised service.Responded to customer inquiries via phone, email, and chat, providing timely and accurate information.Coordinated with various departments to ensure prompt issue resolution and customer satisfaction.Trained and mentored new customer service representatives, improving team efficiency and performance.Managed customer feedback and suggested improvements to enhance service quality and customer experience.

Managed daily office operations, including scheduling meetings, handling correspondence, and maintaining filing systems.Coordinated travel arrangements, including flight bookings, accommodations, and itineraries for executives and team members.Prepared and edited documents, reports, presentations, and other materials for meetings and client interactions.Processed incoming calls, emails, and inquiries, ensuring prompt and professional responses to internal and external clients.Assisted in budgeting and expense tracking, ensuring that all office supplies and resources were properly stocked and cost-efficient.Maintained office databases, managing records, data entry, and ensuring compliance with privacy regulations.Supported HR and payroll functions, including coordinating employee onboarding, maintaining personnel records, and assisting with payroll processing.