Vera Adeniyi

Vera Adeniyi Email and Phone Number

Online Sales Specialist and customer support specialist @ BetaSMS
lagos state, lagos, nigeria
Vera Adeniyi's Location
Lagos, Lagos State, Nigeria, Nigeria
About Vera Adeniyi

Customer service AgentAssisting customers with inquiries on social Media Providing information on banking products Processing transactions accuratelyResolving customer complaintsPromoting new products or servicesMaintaining detailed records of customer complaints Ensuring compliance with regulationsEffective communicationContinuous learning and Team collaboration.

Vera Adeniyi's Current Company Details
BetaSMS

Betasms

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Online Sales Specialist and customer support specialist
lagos state, lagos, nigeria
Website:
betasms.com
Employees:
4
Vera Adeniyi Work Experience Details
  • Betasms
    Online Sales Specialist And Customer Support Specialist
    Betasms Aug 2024 - Present
    • Client onboarding and assistance • Technical support for SMS delivery and platform issues • Real-time issue resolution (live chat, email, phone) • Account setup and management • Billing support and payment processing • Troubleshooting SMS integration with APIs and third-party apps • Training and platform demonstrations for new users • Managing support tickets and ensuring timely resolutions • Providing campaign performance reports and analytics • Collecting and addressing customer feedback • Maintaining knowledge bases and FAQs for user self-help • Proactive customer engagement and retention efforts • Upselling additional services or features • Monitoring SMS credits and usage
  • Guaranty Trust Bank (Nigeria)
    Customer Service Agent
    Guaranty Trust Bank (Nigeria) Aug 2019 - Feb 2020
    Lekki, Lagos State, Nigeria
    Assisting customers with inquiries on social Media Providing information on banking products Processing transactions accuratelyResolving customer complaintsPromoting new products or servicesMaintaining detailed records of customer complaints Ensuring compliance with regulationsEffective communicationContinuous learning and Team collaboration.

Vera Adeniyi Education Details

Frequently Asked Questions about Vera Adeniyi

What company does Vera Adeniyi work for?

Vera Adeniyi works for Betasms

What is Vera Adeniyi's role at the current company?

Vera Adeniyi's current role is Online Sales Specialist and customer support specialist.

What schools did Vera Adeniyi attend?

Vera Adeniyi attended Ladoke Akintola University Of Technology.

Who are Vera Adeniyi's colleagues?

Vera Adeniyi's colleagues are Rachel O., Uwuma Azubuike Black, Rachel Tobi Onaleye, Adebimpe Ayoola.

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