• Client onboarding and assistance • Technical support for SMS delivery and platform issues • Real-time issue resolution (live chat, email, phone) • Account setup and management • Billing support and payment processing • Troubleshooting SMS integration with APIs and third-party apps • Training and platform demonstrations for new users • Managing support tickets and ensuring timely resolutions • Providing campaign performance reports and analytics • Collecting and addressing customer feedback • Maintaining knowledge bases and FAQs for user self-help • Proactive customer engagement and retention efforts • Upselling additional services or features • Monitoring SMS credits and usage

Assisting customers with inquiries on social Media Providing information on banking products Processing transactions accuratelyResolving customer complaintsPromoting new products or servicesMaintaining detailed records of customer complaints Ensuring compliance with regulationsEffective communicationContinuous learning and Team collaboration.