Vera Burch Email & Phone Number

Vallejo, Ca, Us

94591, Vallejo, California, United States

Conduct comprehensive client intakes and assessments for individuals court-ordered to participate in the CONREP (Conditional Release) program. Assist reentry and mental health clients in obtaining critical benefits, including Social Security and Medi-Cal. Schedule client appointments and coordinate transportation to ensure timely access to services. Assist clients with enrolling in adult education and college courses by providing guidance on the application process, available programs, and registration requirements. Facilitate job readiness training workshops. Conduct home visits to assess client progress, adherence to program guidelines, and to identify opportunities for additional support including substance abuse intervention. Coordinate and execute client urinalysis drug screenings. Collaborate with judicial and medical systems to obtain necessary documentation and clearances for program compliance. Partner with community board and care organizations and multi-disciplinary teams to ensure cohesive client care and treatment. Oversee Day Socialization Program by creating and facilitating educational and recreational activities, including financial literacy, health and fitness, psychoeducation, and arts and crafts including sewing and upholstery. Maintain accurate case notes and client records, documenting progress and supporting treatment plans in compliance with program standards.

Hercules, California, United States

Deliver Applied Behavioral Analysis (ABA) training programs to children on the Autism Spectrum, implementing tailored interventions to support development and behavior management. Conduct data collection and run programs in diverse settings - including client homes and shelters - to monitor progress and outcomes. Collaborate with multidisciplinary teams, including Board Certified Behavioral Analysts (BCBAs), to ensure comprehensive care and treatment plans for clients. Collaborate with parents and family members regarding client progress to identify areas for targeted intervention in the continued growth and development of program participants. Maintain client confidentiality and uphold their dignity by adhering to company privacy policies and regulatory guidelines.

Houston, Texas, United States

Cruise Consultant, selling all major cruise lines worldwide. Take incoming calls, obtain and protect confidential client information, answer questions, overcome objections and close the sale. Make outbound calls in response to customer call back requests (CBR's). Book and manage affinity group cruises including corporate, friends and family. Quickly establish customer rapport, cultivate and manage business relationships utilizing CRM tools. Maintain sales and customer service metrics including 100% customer satisfaction survey scores.

Richmond, Tx United States

Managed challenging behaviors of individuals with intellectual and developmental disabilities using ABA (Applied Behavior Analysis) techniques. Trained Direct Support staff on ABA and treatment guidelines. Monitored treatment programs for accuracy and safety, collected and entered data into EXCEL spreadsheets for BCBA (Board Certified Behavior Analyst). Conducted emotional assessments and surveys to determine level of need. Collaborated with (IDT) Interdisciplinary Team on care and treatment of resident.

Stafford, Texas, United States

Performed sewing and alterations, including custom measurements, tailoring, and fitting for clients.Designed, redesigned, and repurposed clothing and fabrics to meet client specifications. Created and executed interior decoration and home décor projects, including upholstery work and furniture refinishing.

Houston, Texas, United States

Supervised Direct Support Staff in the care and safety of individuals with intellectual and developmental disabilities. Managed household budget including procurement of provisions and supplies and repairs. Scheduled and executed doctor appointments. Trained staff on behavior management. Arranged and implemented activities, recreation and entertainment.

491 This Way, Lake Jackson, Texas 77566

Interviewed job seekers to assess career goals and job readiness needs. Determined eligibility for various training programs and job readiness benefits. Instructed DARS customers on the operation of JAWS and other assistive computer applications and devices. Explained program benefits and eligibility requirements. Obtained required documentation and signatures. Placed outbound calls to verify obtained information. Entered and maintained accurate and timely case notes into computer system for registered participants, assuring proper documentation of all authorizations for benefits. Developed and facilitated job readiness workshops. Assisted job candidates with online computer applications. Researched and referred customers to community resources. Answered in-bound calls regarding job postings and workforce benefits. Recruited qualified job applicants via inbound and out-bound calls. Coordinated monthly safety training and drills. Prepared monthly safety report. Completed Workforce Solutions Supervisor Series training. Conducted staff observations, scheduled lunches. Achievement* Employee of the Quarter * WFS Supervisor Series Training - Completed

441 Drake Ave, Sausalito, Ca 94965

Developed and facilitated job readiness workshops for job seekers with multiple barriers to employment, including disabled and older workers. Collaborated with California Department of Rehabilitation (DOR) staff to provide employment services for disabled job seekers. Conducted home and work site visits to monitor and coach disabled workers. Coordinated VITA free tax site to serve low income individuals and families including disabled and elderly. Recruited and supervised volunteer tax preparers for VITA (Volunteer Income Tax Assistance) program. Conducted one-on-one Financial Coaching sessions including creation of household budgets and savings plans. Coordinated hiring events and onsite recruitments to match qualified job seekers and local businesses. Conducted community outreach to identify and enroll qualified participants. Referred customers to appropriate community resources. Represented agency at Workforce Investment Board meetings. Tracked customer participation and outcomes in Excel spreadsheets. Prepared monthly reports for (DOR) state government billing. Developed training material including PowerPoint presentations. Prepared written correspondence and created promotional campaign flyers.

Tempe, Az

Tailored men's suits, designed and sewed women's apparel specializing in bridal and formal wear. Managed alterations and sewing contract for Phoenix Airport Shuttle driver uniforms. Instructed private and group sewing lessons. Created home decor and custom upholstery work. Managed administrative duties including customer invoices, bookkeeping and sales and marketing.

1144 W. Washington Street Tempe, Az 85281

Customer Service Representative - answered high volume of inbound calls to schedule pick-ups for International and domestic shipments. Obtained demographic and financial information from customers and entered into data base. Resolved customer complaints and inquiries in one call, while adhering to company standards for customer service and hold-times. Tracked and traced lost or delayed packages using internal data base.Promoted to: Account Representative - Managed 5 state territory developing new accounts, generating sales and coordinating customer service and fulfillment. Placed out-bound calls to assess customer account and determine if services provided were meeting customer needs and expectations. Maintained Excel spreadsheets to track sales and productivity.Achievement and Recognition:* Multiple "100% Quality" evaluations* Multiple Perfect Attendance rewards* Certificate of Excellence "Best in Class I TS" training

Stockton, California

Tailored men's suits, designed and sewed women's apparel including bridal and formal wear. Provided alterations and repairs. Instructed private and group sewing lessons. Created custom home decor and upholstery. Volunteered to speak at school-to-career events. Prepared customer invoices. Managed bookkeeping, marketing and advertising.

10916 Trinity Pkwy, Stockton, Ca 95219

Interviewed and counseled customers using consultative selling techniques to determine appropriate destinations to meet their requirements, expectations and budget. Maintained work quality and productivity in fast-paced call center environment. Answered in-bound calls on multi-line phone regarding travel inquiries. Made out-bound calls to verify and book requested travel arrangements. Researched and explained complex immigration and foreign travel requirements. Explained cancellation and change policies and the features and benefits of travel protection insurance. Coordinated leisure travel arrangements including tours, cruises and air travel using GDS computer reservations system. Achievement and Awards* Employee of the Month * Employee of the Quarter* Trendsetter Award - Best Community Service / Charity Effort* Multiple Awards for Customer Service and Sales Performance

4323 Moorpark Ave, San Jose, Ca 95129 And 3155 Porter Dr., Palo Alto, Ca 94304

As designated site travel coordinator for Systemix Inc. corporate account, answered multi-line phone to handle travel requests from resident physicians, scientists and clinical staff. Interviewed caller to determine desired travel plans. Booked appropriate travel arrangements adhering to strict company budget and travel guidelines. Worked under pressure to manage time constraints on emergency travel requests. Made outbound calls to arrange limousine transportation and hotel accommodations. Issued airline tickets and travel documents using GDS computer system. Delivered travel documents to assigned medical secretaries. Monitored flight schedules and kept travelers advised of delays or cancellations. Coordinated office meetings. Communicated daily with Apex Travel home office supervisor, prepared monthly productivity reports.

2150 Mariner Sq Dr/100, Alameda Ca 94501/ 808 Southampton Rd, Benicia, Ca 94510

Supervised staff, scheduled work hours, PTO, lunches and breaks. Conducted weekly staff meetings to set goals and objectives. Calculated and submitted payroll. Managed accounts payable and receivable. Processed weekly ARC airline report. Collected customer deposits and installment payments for future travel. Verified final travel documents for accuracy and explained all travel restrictions and guidelines to customers. Issued international and domestic airline tickets and booked cruise and tour packages through GDS computer system. Followed all vendor booking procedures and conveyed rules and restrictions including change and cancellation policies to customers. Managed Corporate Travel arrangements for multiple business accounts. Handled high volume of inbound calls to interview and determine customer needs. Placed heavy outbound calls to book and verify travel arrangements and keep customer informed of schedule changes and fluctuations in foreign currency.

Satellite School: 1650 S Amphlett Blvd, San Mateo, Ca 94402

Instructed Travel and Tourism course for corporations seeking to equip incumbent workers with new skills pending company downsizing and lay-offs. Trained students in airline computer reservations including industry coding and airfare construction and ticketing. Presented cruise and tour package composition, and sales and marketing techniques. Developed classroom training materials. Assigned and supervised teacher's aides. Graded tests and final exams. Provided career guidance and counseling.Recognition:"Your former students have the distinction of being the best trained travel agents in the industry" Milton Calig, President Calig World Travel Inc.

1611 Telegraph Avenue, Suite 115, Oakland, Ca 94612

Owned and operated licensed ARC approved Travel Agency. Hired, trained and supervised staff, processed payroll and weekly ARC airline reports, including bookkeeping, marketing and advertising. Booked airline, car, hotel, tour and cruise reservations on GDS computer system. Issued airline tickets. Arranged group tour packages and cruises. Interpreted and explained foreign travel policies and requirements. Maintained corporate travel account services following company specific rules and restrictions. Coordinated staff work schedules, facilitated weekly staff meetings. Arranged staff continuing education and training.

Harbor Bay Isle, Alameda, California

Coordinated travel logistics for Golden State Warriors NBA basketball team including turn-around and multi-city road trips. Arranged commercial and chartered air flights on GDS computer systems. Issued and delivered airline and travel documents to NBA team administrative offices. Coordinated seamless group airport check-ins. Monitored flight schedules and kept coaching staff apprised of up-to-the-minute schedule changes. Reissued air tickets as necessary. Remained on call to issue instant prepaid tickets for players cut or traded during draft season.

393 Stanford Shopping Center, Palo Alto, Ca 94304

Coordinated travel for Stanford University faculty adhering to corporate travel policies. Greeted walk-in customers and booked travel arrangements including air, hotel, car, cruise and tour package reservations on GDS computer system. Researched and explained complicated foreign travel regulations, including mandatory vaccinations and passport / visa requirements to customers. Calculated complex around-the-world airfares following multiple airline rules and restrictions. Provided Card Member Services including AMEX credit card reissuance, traveler's checks and foreign currency calculations and exchange. Answered inbound multi-line phone to interview and assist travel customers. Placed out-bound calls to research and book luxury tour packages and cruises. Monitored and kept customers informed of travel delays and schedule changes.

1210 Marina Village Parkway, Alameda, Ca 94501

Supervised, hired and trained department staff. Managed staff work schedule including PTO, lunches and breaks. Participated in weekly corporate meetings with general manager and other department heads to collaborate on company goals and initiatives. Created monthly productivity reports. Coordinated travel logistics for Golden State Warriors NBA basketball team including turn-around and multi-city road trips. Arranged commercial and chartered air flights on GDS computer system. Issued and delivered airline and travel documents to NBA team administrative offices. Coordinated seamless group airport check-ins. Monitored flight schedules and kept coaching staff apprised of up-to-the-minute schedule changes. Reissued and refunded air tickets as required. Worked under pressure to issue instant prepaid tickets for players cut or traded during draft season. Accompanied team and coaching staff during special promotional travel campaigns. Answered inbound calls on multi-line phone regarding travel inquiries. Assessed customer needs using interview and consultative selling techniques. Recommended specific packages and tours based on information obtained. Made out-bound calls to verify and book requested travel arrangements. Greeted walk-in customers and scheduled air, hotel, car, cruise and tour package reservations. Coordinated international group golf tours for company owner. Calculated foreign currency exchange rates. Interpreted foreign travel policies and advised customers of complicated rules and restrictions regarding international travel. Calculated complex around-the-world airfares following multiple airline rules and restrictions.

Diploma, Airline Travel Coordinator

Domestic and International Travel and Tourism, Foreign Travel Policies and Procedures, Air Fare Construction, Airline Computer.

Diploma, Office Practice, Business English, Spanish

Activities and Societies: Modern Dance, Dress Making and Fashion Design