Vera Sousa Email & Phone Number

London, England, United Kingdom

• Spearheaded the bank’s data subject rights process, achieving seamless compliance with control standards.• Successfully collected and processed extensive data for DSARs, demonstrating attention to detail and adherence to UK General Data Protection Regulation guidelines.• Managed the 'Data Protection Officer' mailbox, responding to inquiries promptly and escalating complex issues to senior management.• Contributed to the deployment of new systems, enhancing operational efficiency… Show more • Spearheaded the bank’s data subject rights process, achieving seamless compliance with control standards.• Successfully collected and processed extensive data for DSARs, demonstrating attention to detail and adherence to UK General Data Protection Regulation guidelines.• Managed the 'Data Protection Officer' mailbox, responding to inquiries promptly and escalating complex issues to senior management.• Contributed to the deployment of new systems, enhancing operational efficiency in the department. Show less

London, England Metropolitan Area

• Drove a 15% increase in customer service by using predictive modelling to detect patterns in customer behaviour and identified seasonal trends.• Created quarterly report with Excel and PowerPoint highlighting key-performance data in a clear and simple format.• Managed a 20 story building and trained over 10 recruits.Skills:Agile soft skills; Communication; Time Management; Organizational Skills; Data preparation; Data visualization; Administrative Assistance; Ability to… Show more • Drove a 15% increase in customer service by using predictive modelling to detect patterns in customer behaviour and identified seasonal trends.• Created quarterly report with Excel and PowerPoint highlighting key-performance data in a clear and simple format.• Managed a 20 story building and trained over 10 recruits.Skills:Agile soft skills; Communication; Time Management; Organizational Skills; Data preparation; Data visualization; Administrative Assistance; Ability to work independently Show less

London, United Kingdom

• Developed a database that improved communication between the team and customers by 40%.• Routinely worked with other team members on various projects. • Maintained databases, record keeping, and report turnover according to procedure requirements using Excel and Ms Office.Skills:Problem Solving; Attention to detail; Record Keeping; Data preparation; Data Management; Verbal and Written Communication; (Excel)Spreadsheets

London, United Kingdom

• Responded to 50+ customer requests a day.• Assisted superiors with interpreting data and compiling it in an organized manner. • Routinely extracted, compiled and tracked data.• Ensured that all external requests for data are recorded and reported to relevant staff.Skills:Customer Experience; Customer Satisfaction; Data Entry; Problem Solving; Troubleshooting; Customer Relationship Management (CRM); Customer Service Management; Banking

Malta

•Increased customer satisfaction by 30% by conducting research and analysis to measure customer satisfaction.•Decreased marketing costs by over £30,000 by developing the skills necessary to raise awareness and influence behaviour.•Contributed to a satisfaction plan, demonstrating a proactive approach to improving customer service.Skills:Digital Marketing; Adobe Photoshop; Domain knowledge, Analytical Skills; Data Analysis; Communication; Problem Solving

International Business Ba (Hons), International Business/Trade/Commerce, 2:1

This course is designed to provide the managers of tomorrow with the business and management skills, language competence and cultural.

Self Program - Business & Business Culture, Business Administration, Management, General And French

Relevant coursework: Cross-Cultural Management | Digital Marketing | Français langue étrangère (SELF) | Introduction to French Culture.

Bachelor Of Business Administration (Bba), Business Management And Japanese

Activities and Societies: Muay thai, Aikido, APU French Language and Culture Circle Only top 10% of the program selected for this overseas.