Vera Wang Email & Phone Number

Bei Jing

Responsible for China Region Quality Compliance and Quality Control to make sure the high quality of service delivery and business quality management. Data analysis throughout the quality review and business review and set up the quality plan. Procedure and process monitoring and changing to make sure customer feedback is the key focus of the business. Set up NPS KPI and analysis the customer feedback to rule out the business failure.Develop regulatory strategies, templates and documentation for product registrations for each new or modified product.Manage assigned product registration and licensing activities in accordance with China regulations; including filing determinations and submission content.Compile information from multiple sources (e.g., project teams, corporate RA/QA, etc.) for submissions, guiding project teams in creating documentation for submissions, writing summaries and other necessary documentation for submissions.Assist with product safety determinations and vigilance reporting activities.Support product corrections and removals as directed by Corporate.Interface with regulatory agencies on regulatory issuesAssist management in planning regulatory activities, identifying road blocks, strategizing on various regulatory paths for new products and complying with regulations.Develop and maintain site Quality System policies and procedures to comply with import requirements. Coordinate with site personnel to ensure the success of site audits including site audits of treatment facilities. Drive closure to audit findings including investigation, implementation, and effectiveness checks.

Bei Jing

E-Commerce Operations Manager for out sourced provider management.B2C Services.

As the first point of contact for the customers, service providers and colleagues.Document all matters related to each customer assistance service request.Play the role as coordinator role and supervisor rolw in the course of service delivery to our clients.Ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.Maintain a conductive working environment.Communicate with doctors with fluent English and Japanese.Good teamwork and leadership with international nationality colleagues.

Interfacing with internal and external customers in the development of chemical processes for the manufacturing of oligonucleotide APIs. Partnering with cross-functional teams to initiate and execute Design of Experiments (DOE) and Proven Acceptable Range (PAR) experiments to support design space understanding and quality by design initiatives as they relate to oligonucleotide synthesis, process chromatography and other purification and isolation techniques.Participating at regular internal project review meetings.Have the ability to quickly establish comfortable & effective working relationships and strong analytical problem solving skills and good command in both written and spoken English and Japanese.

Handle Customer Escalations: Understand Customer issue. Work with Customer and partners (as necessary) to resolve the issue and identify the root cause of the issue. Work with Partners to ensure root causes are addressed to avoid future issues. Follow up with customer and/or with internal partners to ensure customer satisfaction.Document Customer Feedback and Initiate Service Recovery: Receive and understand feedback from the customer. Determine if Service Recovery is required. Follow-up with Customer as necessary to ensure customer satisfaction.Coordinate with the operation manager to manage the people and manage the relationship with customers and to do the customer survey every month and to visit customers in Japan termly.

The Customer Service Representative is responsible for providing high level technical support to the Japanese customers through the ERP systems, such as SAP, Oracle and Siebel. And Interact with customers, providing advice in the selection of products. Monitor production to ensure realization of customer specifications. Coordinate delivery schedules and monitor delivery personnel. Respond to and resolve customer complaints. Assist sales department in establishing client base/sales territories.Respond through telephone or other communication tools to request transferred from first contact, Commercial Services, internal partners or directly from some key named customers.Respond to internal request (business partners or CCC) to verbally communicate with customers. Work collaboratively with the customer to resolve the issue or get the requested information in a timely manner. Ensure customer satisfaction and friendly tone with each interaction, regardless of the nature of the request.