László Verbősy Email & Phone Number

Budapest, Hu

Budapest, Hungary

ㅇ operations preplanning, including layover crew accommodation, catering orders, ground handling, passenger handlingㅇ counter management, providing high-class customer experience at the check-in counters, collecting excess baggage charges or any occurred fees, reaching to Reservation Helpdesk or ICN Immigration Team if necessaryㅇ managing and moniroting ramp side operations, baggage and cargo loading/off-loading, fueling, close cooperation with local maintenance and flight deck and OCC, load controlㅇ check cabin cleaning, catering loading, prepare the cabin for boarding, and assist the crew with additional tasksㅇ guide passengers facing baggage irregularities, cooperation with Lost&Found Office to solve each caseㅇ daily communication with the Airport Authority regarding constant changes, updates, and operation limitationsㅇ handling AP invoices related to flight expense and branch management, reporting to European Finance Department in Frankfurtㅇ reviewing and issuing claims to other airlines through IATA SIS platformㅇ monitor branch’s financial movement, bookkeeping for all bank transactions, revenue accounting, month-end closing processesㅇ weekly/ monthly quality inspections at our local partners if they comply with our service standardsㅇ continuously monitor and review all processes and procedures to enhance safe and cost-efficient operation

Budapest, Hungary

ㅇ supporting the work of Duty Manager on dutyㅇ proactive management of possible longer-term exposures to daily operations (i.e. industrial actions, planned maintenance activities and checks, lengthy AOGs)ㅇ oversight of the current technical status of the fleet in close cooperation with MCC and STPㅇ operations pre-planning, fleet-tail assignmentㅇ flight monitoring and fleet controlㅇ disruption managementㅇ internal and external communications (corporate communications management, customer relations, call centers)ㅇ cooperation with other departmentsㅇ recommendations on improving processes, systems, and management practices in OCCㅇ developement and amendment of OCC procedures

Budapest

ㅇ Passenger and baggage acceptance in relevant DCS systemsㅇ Assisting passengers with special needs, such as wheelchair assistanceㅇ Resolving customer complaints and concernsㅇ Ensuring compliance with safety and security regulations and proceduresㅇ Providing information about flight schedules, changes, delays, and cancellationsㅇ Prepare boarding gate for boarding, monitor the boarding process, and make announcementsㅇ Flight handling in DCS systems before door closeㅇ Flight administration, reportingㅇ Follow up latest regulations, bulletins, trainingsLufthansa Group airlines, Aegean Airlines, airBaltic, American Airlines, Luxair, Israir, Pegasus, Ryanair, Sunexpress, Smartwings

Budapest

ㅇ Passenger and baggage acceptance in relevant DCS systemsㅇ Assisting passengers with special needs, such as wheelchair assistanceㅇ Resolving customer complaints and concernsㅇ Ensuring compliance with safety and security regulations and proceduresㅇ Providing information about flights schedules, changes, delays, and cancellationsㅇ Prepare boarding gate for boarding, assist the boarding processㅇ Flight handling in DCS systems before door closeㅇ Flight administration, reportingㅇ Follow up latest regulations, bulletins, trainingsAeroflot, CSA, easyJet, Jet2, LOT Polish Airlines, Norwegian, Transavia

Postgraduate Degree, Sustainability Management, Excellent

- Ecological Sustainability - Basics of Sustainable and Environmental Economics - Sustainable Development, Circular Economy.

International Business

Erasmus+ Exchange program Attended classed in the Business School and the Faculty of Economics and Business Administration. Participated.

International Business Economics Bsc, Global Commercial Management