Artur Verdiev 🇺🇦 Email & Phone Number

Halifax, Nova Scotia, Canada

Key responsibilities:- Gathering information through all possible means to make informed decisions- Acting as a customer and product advocate in development team- Digging as deep as needed into logic of the app and cloud infrastructure to investigatebugs and advise on potential improvements- Requirements review / Acceptance criteria authoring- Creating test documentation as needed- Process improvement in development team (dev, qa, pm) and in QA department- Mentoring QA team / knowledge sharing sessions with Customer Success representatives- API / Salesforce application / CRM integrations testing- Extending existing API automated checking framework- Customers defect triaging- Occasional involvement in customer calls for live troubleshooting sessionsAchievements:- Documented QA knowledge when company moved to centralized internal KB storage(Confluence)- Was a key part of the working group to transfer defect triaging activity fully from QA toCustomer Success team- As a backend integrations QA after three years helped to improve customer satisfactionrate with integrations to 75%- Implemented first iteration of end-to-end test suites for supported CRMs (Salesforce,Hubspot, Pipedrive etc) running on CI- Held defect escape ratio under 5% for application area under response

Customer: Large EMM solution providerProject: microservice for two-factor authentication (working in AWS cluster along with other components), accompanying iOS and Android native apps Achievements:- Defined and controlled edge cases testing, which helped to detect critical bugs in early stages of development- Prepared product for the successful customer’s presentation for Gartner- Received praise inside of company for excellent results in short terms

Kiev Region, Ukraine

Customer: Large EMM solution providerProject: secure iOS client/server app (with security-, proxy- and data servers)Achievements:- Acted as a QA Team Lead for 4 months, successfully holding the bar of top-notch on quality delivery.- Performed successful functional product testing after major app refactoring, which helped re-establish product trust among top clients.- Received personal recognition from the customer for efforts made during project involvement.

Role: Database administratorKey role from IT side in testing and deployment of cash-in-transit software product, which made cash counting and transportation 40% more cost efficient.Role: Telecommunications EngineerPBX Siemens HiPath, Cisco CallManager maintenance.Role: User Support technicianFirst line of phone support for about 350 users, resulted in satisfaction rate 90%.

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Quality Control Technology/Technician