Vered Mark-Weiss Email & Phone Number

Tel Aviv District, Israel

Head of Production Support, L3 Managed Services

Israel

Build and manage a rapid growth global, cross-cultural support group (~80 employees); Initiate and Implement various project management processes and methodologies to support release planning and delivery processes in an Agile environment. Managing Delivery Managers who manage Development, Business Analysis and QA teams, responsible for Service Packs.

Direct management of the project’s operational and QA teams (30 employees). Leading and responsible for the systems’ ongoing daily operations, external interfaces. Managing the 2nd level support and responsible to maintain customers’ SLA.

Planning, designing, managing and executing a new system rollout project for the replacement of the legacy system, from high-level planning to the detailed cross department’s tasks. Matrix management of the Migration, Development and Infrastructure teams, including 3rd party hardware and software partners. Primary focal point responsible for all.

Primary focal point towards the Residential Division's IT management, managing the daily technical and business interactions with Division's focal point.Responsibility for analyzing, assessing and providing solutions to business needs and technical requirements; Coordinate process of Customers Change requests, technical queries and setting the Priorities.

Direct and matrix management of a team of analysts and developers in a divisional development center. Support several production sites, both in Israel and aboard, assessing and designing solutions for the various customers' requirements.Managed large PoC for Asian customer. This included design, management and implementation of a new Customer Care &.