Vered Meir Email & Phone Number

Northampton, Ma, Us

Craftsman Technology Group is a Salesforce consulting firm delivering transformative projects and best-in-class industry solutions to nonprofit and community development organizations. We help organizations navigate change and sustain innovation to further their missions. We have been employee-owned since 2022 and a certified B-Corp since 2023.As Senior Director of Managed Services, I manage our team of expert Success Managers and Technical Analysts and oversee our growing portfolio of Managed Service clients who retain Craftsman for tailored Salesforce administration and ongoing support.

Craftsman Technology Group is a Salesforce consulting firm delivering transformative projects and best-in-class industry solutions to nonprofit and community development organizations. We help organizations navigate change and sustain innovation to further their missions.As Director of Managed Services, I managed our team of expert Success Managers and Technical Analysts and oversaw the growth of our portfolio of Managed Service clients from 12 clients to 60. I also supported the team in growing from 4 to 23 salaried, full-time staff.

Salesforce.org is a nonprofit social enterprise born out of Salesforce with a mission to empower our community of stakeholders to drive impact in a whole new way. We delivers the world's best technology solutions at affordable rates to tens of thousands of nonprofit and education organizations around the world. We leverage a unique self-sustaining model to generously re-invest the revenue generated back into the community through strategic grants focused on education and workforce development. We set the standard for corporate philanthropy by providing global giving programs to over 20,000 Salesforce employees, including donation matching and volunteer engagement. As Senior Manager, Success Engagement, I:* Played an integral part of the sales cycle, acting as an implementation expert working in close alignment with customers and three Salesforce.org sales teams to provide implementation guidance, support, and best practice on 12-15 field enterprise and mid-market opportunities per quarter* Engaged in trusted cross-team collaboration with sales and solution engineering teams* Assessed complexity and guided customer through best practices on governance, change management, and staffing to ensure the customer's success in their implementation cycle and beyond* Positioned consulting partner(s) and provide guidance through the partner selection process, including providing feedback on Requests for Proposal/Requests for Information as well as assisting customers in understanding and comparing partner Statements of Work* Acted as trusted advisor to the customer during sales cycle and in early part of implementation to provide guidance, support, and advice to ensure their success

Greater Boston Area

Year Up is a national nonprofit working to close the Opportunity Divide by providing urban young adults with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.As Salesforce Business Analyst, I: * Acted as internal consultant focused on Year Up programs and alumni engagement to gather, analyze, and validate requirements and review, analyze and evaluate business processes and user needs* Developed design specifications, evaluated third party Salesforce solutions, and collaborated with project team to build custom solutions* Recommended solutions based on collaborative work with business stakeholders* Assisted the project team with user acceptance testing* Project highlights: full revamp of role hierarchy and sharing settings; custom application to manage student areas of study and internship

San Francisco Bay Area; Greater Boston Area

Year Up is a national nonprofit working to close the Opportunity Divide by providing urban young adults with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.As Salesforce Administrator, I:* Provided production support to Year Up’s Salesforce user base, which grew from 500 to 800+ at 15+ local sites during my tenure* Maintained standard and custom objects, fields, workflows, processes/visual flows, profiles, roles, sharing rules, and permissions* Worked to ensure data quality and integrity through applications like Demand Tools, Apsona, and Salesforce’s Duplicate Prevention tool* Created and maintained clean and user-friendly integrated webforms in FormAssembly

San Francisco Bay Area

* Administered the organization’s Salesforce.com CRM, including but not limited to: managing data quality and integrity; providing user support and training to 30+ users; maintaining validation rules, workflow rules, custom objects, and custom reports; monitoring integration between Salesforce and multiple external systems* Managed 8-month migration from Common Ground app to the Nonprofit Success Pack, including but not limited to: analyzing and documenting existing system and integrations; testing 12+ AppExchange applications; collaborating with IT Director and consulting partners to build and test a new donation data model; working with staff to plan the implementation and training program for the new system.

I wrote back-of-the-book indexes for academic books. I have indexed the following books:-Ayelet Cohen, Changing Lives, Making History: Congregation Beit Simchat Torah, the First Forty Years (Congregation Beth Simchat Torah, 2014)-Yossi Klein Halevi, Like Dreamers: The Story of the Israeli Paratroopers Who Reunited Jerusalem and Divided a Nation (HarperCollins, 2013)-Glen Anthony Harris, The Ocean Hill-Brownsville Conflict: Intellectual Struggles between Blacks and Jews at Mid-Century (Lexington Books, 2012)-Alick Isaacs, A Prophetic Peace: Judaism, Religion, and Politics (Indiana University Press, 2011)-Jarrod Tanney, City of Rogues and Schnorrers: Russia's Jews and the Myth of Old Odessa (Indiana University Press, 2011)-Natan Meir, Kiev, Jewish Metropolis, A History, 1859–1914 (Indiana University Press, 2010)

Boston; San Francisco Bay Area

As Information Specialist, I administered the organization’s Salesforce.com CRM, including but not limited to: overseeing the migration of data; creating and managing validation rules, workflow rules, custom objects, and custom reports; training all staff to manage programs, constituents, volunteers, and donors through Salesforce.com. In addition, I curated and managed Keshet’s online resource library, launched summer 2012. Tasks included: gathering and organizing articles and other materials; indexing, tagging, and abstracting materials; updating as needed. As Boston Office Manager (August 2009-June 2012), I was responsible for administrative tasks to maintain a busy and productive office of 12 staff members. As San Francisco Office Manager (June-December 2012) of the organization’s new Bay Area regional office, I was responsible for setup and maintenance of new phone VoIP system; setup and troubleshooting of new office technology; liaising with offices in Boston and Denver as needed and with our landlord; assisting with the hire and orientation of new Bay Area staff members.

Greater Boston Area

I coordinated a team of current and past fellows to recruit participants for a year-long fellowship. I communicated with applicants regarding the fellowship application process and conducted interviews. I helped the fellowship increase its applicant numbers by 50% over the previous application process.

Greater New York City Area

I provided administrative support to the Chief Strategy Officer. I developed/prepared written correspondence, fielded phone calls, maintained busy appointment calendars, managed filing systems, handled travel arrangements, and prepared expense reports. I assisted in project development and delivery including research and information gathering, preliminary writing of some analysis and presentation materials and assisting with various project based needs as they emerged.

Greater New York City Area

I assisted the program staff in administrative tasks for the Foundation’s grant projects. Tasks included preparing mailings; coordinating travel arrangements; tracking and paying all office-related bills; editing documents; maintaining program files; and corresponding with grant applicants.

Bachelor Of Arts (B.A.), Religion/Religious Studies

Activities and Societies: Q (LGBTQ Group), Gayava (Jewish LGBT Group)

Master Of Library & Information Science (M.L.I.S.), Library And Information Science

Activities and Societies: Progressive Librarians Guild (PLG), Library and Information Science Student Association (LISSA)