Igor Vergasta Email & Phone Number

State Of São Paulo, Brazil

As the driving force behind the establishment of the Salesforce consulting business unit in Latin America, I played a pivotal role in IBM's success within the Salesforce ecosystem. By designing and implementing a robust Go-To-Market strategy from scratch, we positioned ourselves as a leader in the market.Our team has delivered impactful business transformation projects, enabling our clients to achieve digital excellence. Leveraging Salesforce solutions across various domains such as marketing, sales, commerce, and service, we have driven tangible results and empowered our clients to stay ahead in the dynamic digital landscape.In Brazil, as the leader of Salesforce Consulting, I have been delivering triple-digit annual growth since 2018, solidifying IBM's position as a premier Salesforce partner in the country. With a relentless focus on defining the strategic direction and ensuring exceptional service delivery, my commitment lies in providing our clients with cutting-edge solutions and driving their digital transformation initiatives.

São Paulo Area, Brazil

As the Lead Solution Engineer at Salesforce, I played an important role in driving business transformation by identifying business value, crafting compelling solution visions, providing product expertise, and formulating strategies for customer acquisition and growth. By deeply understanding our customers' existing business environment, I successfully uncovered opportunities to unlock business value and drive transformative process changes within their organizations.

I founded and led the growth of the company's digital business unit into a prominent digital agency. Taking charge of the organization's strategic direction, I crafted and executed a comprehensive Digital Business Strategy, driving successful sales initiatives and identifying lucrative market opportunities. By fostering strategic partnerships with industry leaders like Salesforce, SAP, and TOTVS, I expanded our market reach and diversified our offerings. Effectively structured and managed the delivery team to ensure exceptional service delivery. Staying at the forefront of emerging technologies and market innovations, I fostered an innovative mindset within the organization, enabling us to provide customized solutions and services that addressed our clients' evolving needs.

• Strategically planned and executed IT initiatives for 4 thriving ecommerce startups (Mobly, Westwing, Tricae e Kanui), fostering rapid business growth while optimizing operational costs. • Oversaw IT operations, managing a skilled software development team responsible for legacy system development, maintenance, and seamless web shop integration. • Led the implementation of a robust backend platform, encompassing ERP, CRM, TMS, and WMS. • Effectively managed the IT infrastructure of distribution centers with 3 warehouses, 20+ servers, and 400+ desktops. • Orchestrated systems and infrastructure for the Customer Service, including PABX, IVR, and Zendesk for ticket management. • Architected and implemented a cutting-edge virtualized environment for hosting integrated e-commerce systems.

• Manage the software development team. • Provide support to product development team and design functional requirements.• Coordinate with development teams, managing projects according to customer’s requirements.• Develop projects and products to help in retaining customers and increasing company revenue.• Implementation of Microsoft Dynamics CRM. • Integration of CRM, ERP, website and customer control panel.

• Manage the software development team. • Manage the IT infrastructure. • Project and Portfolio Management • Design of technical and commercial proposals. • Coordinate with clients, gathering information on project requirements and design plan accordingly.• Handle external and internal resources and work according to company guidelines.

• Responsible for management of digital media projects (music and video).• Project and Portfolio Management.• Oversee projects from inception to its implementation together with external vendors or internal specialists. • Coordinate with external software developers and resolve system integration issues.• Develop risk mitigation, monitoring and management plan.

• Manage the software development team.• Develop all procedures and policies for the Software Development Center.• Responsible for the implementation of CMMI and for the acquisition of maturity level 2.• Design of technical and commercial proposals.• Determine project performance metrics and measures; Document project management process and its procedures; Determine and manage the project's budget.• Develop risk mitigation, monitoring and management plan.

Doctorate, Economics And Business Administration

Mba, Information Systems Management

Postgraduate, Software Development

Bachelor Of Science, Information Systems