• Provided exceptional customer support as a Customer Service Representative, addressing client inquiries and resolving issues. Promoted to Admin Assistant after one month, taking on Human Resource and Quality Assurance responsibilities.• Managed employee records and assisted with onboarding processes for new hires.• Ensured compliance with company policies across four stores in Miami and one in Charlotte.• Monitored store performance and conducted quality assessments to maintain service standards.• Coordinated with teams to implement role initiatives efficiently.

• Social Media Management: I spearhead the management of the social media presence for ourthree brands, overseeing content creation, graphic design, and video/reel production to enhance brandvisibility and online engagement.• Research Expertise: I possess proficiency in conducting comprehensive research on various subjects,providing valuable insights crucial for projects and informed decision-making within the business.• Email Correspondence: My adeptness in handling email correspondence ensures seamlesscommunication, distinguishing and responding promptly to essential messages.• Data Entry and Organization: With precision, I navigate through spreadsheets and databases, ensuringmeticulous data entry and organizational structures for accessibility and efficiency.

• Serve as the primary point of contact for clients seeking legal assistance, offering prompt and accurateresponses to inquiries through various communication channels, including emails, live chats, and phonecalls.• Facilitate document management by guiding clients in the secure submission of requireddocumentation, contributing to efficient and compliant document handling procedures.• Foster positive client relationships through attentive and helpful communication, contributing to thefirm's reputation for excellent client service.• Collaborate with attorneys and legal professionals to address complex client inquiries, ensuringaccurate and comprehensive responses.

Processing loan documents and providing seamless customer service to clientsinquiring about their loan application and status.Reviewing, authorizing, and recommending loans for approval.

Answer billing inquiries; Oversee customer financial accounts and process customeradjustments.Make product recommendations or services to customers based on their needs andpreferences.

Handling multiple inquiries and priorities while maintaining a pleasant demeanor with the customer.Document each customer's question or problem as well as the resulting answer or solution through chat.