Rob Verhoeven

Rob Verhoeven Email and Phone Number

Product Manager Services @ Thales Nederland
france
Rob Verhoeven's Location
Arnhem-Nijmegen Region, Netherlands
Rob Verhoeven's Contact Details

Rob Verhoeven personal email

n/a
About Rob Verhoeven

Self-motivated, results oriented and versatile senior manager with excellent commercial, financial, analytical and people management skills aimed at designing, developing and delivery of innovative high quality (ICT) service concepts.Future oriented informal leader with highly developed motivational skills, hands-on mentality and a passion to inspire staff to outperform themselves.Decisive strategist and proficient negotiator with excellent organisational sensitivity and with a focus on achieving durable results and a high customer satisfaction and loyalty.Specialties: Service Management / ITILProduct Lifecycle ManagementPeople ManagementManaged Services / OutsourcingVendor / Supplier RelationsContract ManagementProgramme ManagementProject Management

Rob Verhoeven's Current Company Details
Thales Nederland

Thales Nederland

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Product Manager Services
france
Website:
thalesgroup.com
Employees:
60343
Rob Verhoeven Work Experience Details
  • Thales Nederland
    Product Manager Services
    Thales Nederland Jan 2014 - Present
    Hengelo
    Responsible for all service product management activities related to training, documentation and simulation services for Thales NL naval customers as well as the digital customer service experience of services supported by Thales NL service portal.
    View
  • Thales Nederland
    Business Development Manager
    Thales Nederland Sep 2012 - Dec 2013
    Hengelo
    View
  • Acision
    Director Services Product Management
    Acision Jan 2008 - Jan 2012
    Responsible for the line management of the Services Product Management team, who are looking after the design, creation, maintenance, marketing, business development and financial profit & loss performance of the global services propositions and customer contracts.
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  • Acision
    Head Of Global Professional Services (Interim)
    Acision Oct 2009 - Jun 2010
    Responsible for the line management of the central Professional Services department and the functional management of regional Professional Services activities across the different delivery regions. The commercial and service delivery responsibilities cover all commercial and service delivery aspects of the development of customer specific add-on software (plug-ins, converters, scripts, additional software modules etc.), the development of customer specific (telephone) user interfaces, the global delivery of the company’s product training (both internal and external), and a number of customer specific managed services.
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  • Acision
    Business Manager Services
    Acision Jun 2007 - Dec 2007
    Continuation of responsibilities listed under Business Manager Services / LogicaCMG under new company ownership.
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  • Logicacmg
    Business Manager Services
    Logicacmg Sep 2001 - May 2007
    Responsible for both the proposition development and proposition management of the globally standardized after-sales service packages, as well as the marketing, financial performance, business management and sales support of the assigned regions (initially North and Latin America, followed by a responsibility for Europe, Middle East and Africa).
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  • Logicacmg
    Service Manager
    Logicacmg Apr 2000 - Sep 2001
    Responsible for the full service delivery of the after-sales services, the associated customer relationship management and the cash collection linked to service invoices. The covered activities include contract management and monitoring of the quality of the service delivery, customer SLA reporting, conducting client delivery reviews, procurement of third party services and management of escalations.
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  • Cmg
    Consultant
    Cmg Apr 1997 - Mar 2000
    Responsible for a diversity of consultancy assignments where roles vary between project management, management consultancy, business consultancy and (ITIL) process consultancy. Most assignments are either triggered by a client crisis situation or change transitions with high customer organization sensitivity.
  • Unisource Business Networks
    Project Manager
    Unisource Business Networks Dec 1995 - Apr 1997
    Responsible for the development of process- and IT management tooling architecture for the Value Added Services department of the company, project scope definition, definition of project phases, planning and execution of several tooling implementations. Supplier selection and supplier delivery management linked to these IT management tools also belong to the responsibilities of the role.
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  • Unisource Business Networks
    System Engineer
    Unisource Business Networks Jun 1993 - Dec 1995
    Responsible for the system-/application management of the Access Services in line with the customer agreed service levels. Besides these operational daily activities also responsible for the introduction of the operational practices of the successor of the Access Services into a different network infrastructure and different delivery department.
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Rob Verhoeven Skills

Itil Program Management Service Management Project Management Managed Services Outsourcing Contract Management Product Lifecycle Management Management Supplier Development Service Delivery Integration

Rob Verhoeven Education Details

Frequently Asked Questions about Rob Verhoeven

What company does Rob Verhoeven work for?

Rob Verhoeven works for Thales Nederland

What is Rob Verhoeven's role at the current company?

Rob Verhoeven's current role is Product Manager Services.

What is Rob Verhoeven's email address?

Rob Verhoeven's email address is ro****@****ion.com

What schools did Rob Verhoeven attend?

Rob Verhoeven attended Fontys University Of Applied Sciences, Willibrord Gymnasium.

What skills is Rob Verhoeven known for?

Rob Verhoeven has skills like Itil, Program Management, Service Management, Project Management, Managed Services, Outsourcing, Contract Management, Product Lifecycle Management, Management, Supplier Development, Service Delivery, Integration.

Who are Rob Verhoeven's colleagues?

Rob Verhoeven's colleagues are Raymond Bimont, Philip Harry Haynes, Guillaume Consigny, Chantelle Halpin, Matthew Jenkins, Mcips (Chartered), Milt, Aziz Ayaz Karaaytu, Pierre Desvaux.

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