I use my customer service background to help the team with various admin tasks; such as replying to general enquires sent through the website, putting together quotes for possible jobs, taking messages and scheduling meetings for the Directors. I also helped produce video content for many of their clients. My duties include booking kit and crew, scheduling shoot days and post-production work flow, generating call sheets, organising catering and completing risk assessments.

My main focus was to organise customer concerns due to the severity of complaint, ensuring emergency works were dealt with compassionately and speedily. Once a customers problem was identified I then co-ordinated with field inspectors, scheduling appointments so issues could be alleviate efficiently. I was one of the primary members of SES to start using social media to communicate any areas that were being affected by any disruptions to the network.On top of my day to day customer service role I helped to train new members of the team and update existing members on new technologies, such as a new phone system and how social media could keep our customers up to date before the need for a phone call. I was one of the primary members of SES to start using Twitter to communicate with the public, responding to their queries and defusing any animosity if it arose. I also helped to implement an online service for customers to report ongoing problems, where they could see known works in their area and follow up to date information.On top of my day to day customer service role I helped to train new members of staff that joined the team and teach established members new technologies, such as the new phone system and social media platforms.

Primarily, I liaised with clients over the phone and via email, keeping them up-to-date with new designs and working to fulfil their specific textiles needs. I regularly met with customers, working with them to enable materials were ordered and delivered for prototype garments. Aside from client relations I painted a cohesive relationship with the warehouse, ensuring stock availability. During my time at Marsons I helped increase the companies efficiency by modernising and streamlining sample databases, catalogues and request services. During busy periods my vast knowledge of the materials was used to assist the production team to help meet the demands of a fast-paced environment with tight deadlines. During my time at Marsons I helped increase the companies efficiency by modernising and streamlining many of the processes for clients including the design database, sample catalogue and requests services. I also assisted the production team when communicating with international suppliers. As a result of my time here, I’m used to working in a very fast-paced environment with tight deadlines.

I ensured the smooth running of the checkout section, focusing on high levels of customer service. I helped to organise promotional displays for special occasions, dealt with numerous customers both face-to-face and over the phone, ensure special orders are dealt with appropriately. Working in a customer service role gave me a wealth of experience at dealing with a variety of customers feedback.

I worked closely with the design team to produce extremely high quality work and regularly met clients to achieve unique designs fitting their specific needs. During my time at Hand and Lock I worked on many projects for clients such as The Royal Family, Marmite, British Airways, Robbie Williams and Anya Hindmarch. I also helped to organise the ‘Hand and Lock Embroidery Awards 2013’ where I was in charge of collating and organising all votes cast by members of the public and industry experts.