As the CEO & VP Delivery, I manage both the strategic direction and the operational delivery of the company, balancing long-term growth with the successful execution of projects. I oversee a diverse portfolio of client engagements worth over $5M annually, ensuring that our solutions are delivered on time, within budget, and meet the highest standards of quality.In my dual role, I lead the development of business strategies that have driven a increase in annual revenue and improved operational efficiency, reducing costs. I’m responsible for driving the company’s vision, managing the leadership team, and ensuring that every department is aligned with our goals.On the delivery side, I oversee project execution, ensuring that each project is successfully completed by managing cross-functional teams, coordinating client expectations, and maintaining project timelines. I lead the integration of new technologies, streamlining our delivery models, and optimizing workflows, which has optimised project delivery times.I also play a key role in building and maintaining strong client relationships, overseeing the development of new business, and ensuring that customer satisfaction remains a top priority. This focus on client engagement has resulted in a 90% client retention rate and a steady increase in repeat business.Additionally, I work closely with the senior leadership team to make strategic decisions that drive business growth and innovation, while also ensuring that our project delivery remains agile, client-focused, and results-driven. I’m passionate about leading teams that are committed to continuous improvement and delivering high-impact solutions that create lasting value for our clients and partners.

As Lead Business Analyst & Delivery Manager, I led a team of Business Analysts and was responsible for ensuring the seamless delivery of client projects. I worked closely with stakeholders to gather, define, and prioritize business requirements, translating them into clear, actionable project plans. Overseeing a portfolio of projects from multiple domain, I ensured on-time delivery, efficient resource utilization, and adherence to budget while maintaining the highest standards of quality.I led the Business Analyst team in process mapping, requirements gathering, and ensuring effective communication between clients and development teams. Additionally, I played a key role in managing project timelines, risks, and budgets as a Delivery Manager. I optimized delivery workflows and improved project efficiency by reducing lead times while keeping clients satisfied and engaged. I led cross-functional teams, ensuring smooth execution from planning through to delivery, driving performance improvements across all stages. I also took ownership of risk mitigation, issue resolution, and continuous project tracking to ensure projects were delivered to scope and exceeded client expectations.Managing client relationships was a key part of my role, ensuring that expectations were not only met but exceeded. This resulted in high client satisfaction, repeat business, and a strong retention rate. By aligning business objectives with project execution, I contributed to both the successful completion of projects and the long-term growth of client partnerships.

- Built strong relationships with existing clients, helping generate new business opportunities and expand revenue streams.- Took the lead in understanding client needs by gathering detailed requirements and creating tailored proposals to align with their goals.- Translated client requirements into actionable deliverables, including Software Requirement Specifications (SRS), project scope documents, and other customized documentation.- Acted as the main point of communication for clients, keeping them informed and engaged throughout the project lifecycle and beyond.- Designed intuitive wireframes and prototypes to visualize project concepts and streamline collaboration between clients and technical teams.- Applied Agile methodologies to guide projects, leading Scrum meetings to track resource allocation and project progress effectively.- Managed project budgets and resource plans, ensuring smooth execution and on-time delivery.- Worked closely with technical teams, providing mentorship and facilitating seamless coordination between them and clients on Web and Mobile projects.- Proactively suggested improvements to clients’ projects, helping them achieve better outcomes and add value to their businesses.- Focused on driving growth by uncovering new opportunities and fostering long-term partnerships with clients.

# Prime Responsibility & Client Interaction- The primary responsibility is to Covering the high level scope and objectives of the project and establishing communication channels, Clear Understanding and communication of Requirements, Analysis and Documentation.-And manage the application requirements and development processes running smoothly by working closely with overseas clients and internal teams.# Business requirements gathering and analysis- Analysis requirements, active system (if any) and capture requirements through tool technique & proper documentation.- Mapping each requirement.- Preparation of SRS, PRD, Flow Diagrams, Use Cases, Obtain buy-in from client on the specifications- Understanding customer requirements address their changing needs and manage those changes at project level.# Creation of Product scope Statement OR SRS - Business Need of Project - User action and User stories creation and UI specification document.- Create User Stories to give hands-on experience to end-users in understanding the flow and working of application.- Present and document interim results, cooperate with management and customers to carry out reviews.- Execute Sprint “0” & Prepare Project Release plan# Project Coordination & management- Coordination between Design/Development/Teating team and client.- Plan project progress [define sub goals, milestones and tasks, time and resource planning].- Manage project personnel, responsible for implementation of the project tasks [hold regular works meetings, motivate staff, and manage conflicts and crises].- Monitor project progress and success.# Other responsibilities as well- Communication of business information to a technical audience - Communication of technical information to a non-technical audience- Manage the complete Payment cycle till the Project is delivered to client.- Handling the Change Management for the software Projects.- Wireframe and Prototype

# Prime Responsibility & Client Interaction- The primary responsibility is to Covering the high level scope and objectives of the project and establishing communication channels, Clear Understanding and communication of Requirements, Analysis and Documentation.-And manage the application requirements and development processes running smoothly by working closely with overseas clients and internal teams.# Business requirements gathering and analysis- Analysis requirements, active system (if any) and capture requirements through tool technique & proper documentation.- Mapping each requirement.- Preparation of SRS, PRD, Flow Diagrams, Use Cases, Obtain buy-in from client on the specifications- Understanding customer requirements address their changing needs and manage those changes at project level.# Creation of Product scope Statement OR SRS - Business Need of Project - User action and User stories creation and UI specification document.- Create User Stories to give hands-on experience to end-users in understanding the flow and working of application.- Present and document interim results, cooperate with management and customers to carry out reviews.- Execute Sprint “0” & Prepare Project Release plan# Project Coordination & management- Coordination between Design/Development/Teating team and client.- Plan project progress [define sub goals, milestones and tasks, time and resource planning].- Manage project personnel, responsible for implementation of the project tasks [hold regular works meetings, motivate staff, and manage conflicts and crises].- Monitor project progress and success.# Other responsibilities as well- Communication of business information to a technical audience - Communication of technical information to a non-technical audience- Manage the complete Payment cycle till the Project is delivered to client.- Handling the Change Management for the software Projects.- Wireframe and Prototype