Deepika Verma Email & Phone Number

Mississauga, Ontario, Canada

• As data analyst at Lambton College Wil office, I cleaned and analyzed manufacturing data to identify opportunities for improving process efficiency, and collaborated with Manufacturing Team to implement Lean Methodology within 6 months. I also utilized predictive modeling and statistical techniques to brainstorm production strategy for cost-cutting.•Key Achievements :-• Developed cloud based data analytics, collaborating with Systems Engineer, deploying neural networks for complex computer vision problems; evaluated and improved CV/ML algorithms, analyzing prediction characteristics for 2 critical projects• Verified 3 Oracle databases supporting company's suite of applications to support data analytics, business intelligence, gain competitive insight, examine costs; improved organization's bottom line by 25%

Vaughan, Ontario, Canada

• As Fast Food Team Member at King Tandoori, I provided timely customer service via telephone and online apps by processing client issues and request using the internal CRM software. I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.• Configured server section charts for cost efficient customer service, improving Yelp ratings to 4 stars; interacted with customers in English and Hindi at King Tandoori restaurant, entering sales into POS system• Devised digital marketing strategies to target Punjabi cuisine lovers, leading to increase in restaurant sales by over 30%; completed administrative duties for restaurant including staff management

Brampton, Ontario, Canada

• As team member at Domino's, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software. I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.• Key Achievements :-• Supervised culinary team of 6 at restaurant, interacting with 100+ customers on pizza preferences; automated orders at kitchen via internal app for 2x faster preparation, meeting customer service standards• Interacted with customers in English and Hindi at Dominos, entering sales into POS system; configured server section charts for cost efficient customer service, improving Yelp ratings to 4 stars

India

• worked on sprints, data collection and architecture• Lead Scrum calls & also worked on JIRA• Power Bi reports made for visualization• Technical Business written Documentation of products covering business flow updates, requirement gathering, SOP updates and knowledge article creation.

Big Data Analytics, Information Technology

Activities and Societies: Diploma of Big Data Analytics, Data Analysis, Data Warehousing, Scrum Master

Bachelor'S In Computer Applications, Information Technology

Activities and Societies: Software Development, Web-based app making, Website design, Computer Information Systems