- Driving development of an internal merchant onboarding tool, streamlining the onboardingprocess for PPSL.- Gathered business requirements and generated comprehensive Business RequirementDocuments (BRDs) to drive product development.- Handled feature prioritization and backlog management.- Led data migration from Salesforce to an internal tool, ensuring data integrity post-cleaning.- Increased automation in the merchant onboarding process.- Implemented modifications to ensure compliance with RBI guidelines for merchant KYC.- Driving development of self onboarding journey for merchants and partners.

- Leading the major integrations for both one-time and recurring payments solutions. Have helped 100+ merchants implement recurring payments solution, and 2500+ merchants implement one-time payments solution.- Led initiatives to improve the success rate of UPI autopay from 27% to 50%.- Involved in extensive UAT of the product post-release and providing valuable feedback to improve the product/eliminate defects. Have also worked on the merchant's feedback to improve the product.Interface with the merchant to help deal with post-live issues and streamline the product on the merchant side for them to achieve the best success rates on transactions.

- Handling merchants in both online and offline space including payouts. - Worked closely to fix payouts product.