Key Role:• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware• Managing IT Compliance as per RBI Guidelines for NBFC• Handle business-critical IT tasks and systems administration• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.• Maintaining the AD/DNS servers and user role rights.• Managing Cloud backup and check daily basis routine activity related to data backup of all applications running in LIFC• Managing antivirus policy as per company IT policy.• Identifying and acting on opportunities to improve and update software and systems• Developing and implementing new IT policy and maintaining the existing IT policy for data and network securities best practice guides for the organization• Conducting regular system audits• coordinating, planning, and leading computer-related activities in an organization• Help define IT infrastructure strategy, architecture, and processes• Analyze business requirements by partnering across the organization to develop solutions for IT needs• Assess vendors and develop test strategies for new hardware and software• Managing All IT Assets procurement• Vendor management• Managing Microsoft/antivirus/mail Licensing Portal and license distribution• User management all applications.• Mail server management and service management.

Key Roles: Having Roles and Responsibilities:• Managing technology infrastructure and assets at across locations and coordinate with team to maintain and support company's technology hardware and software.• Analyzing technical needs, requirements, and state of the server, storage and virtualization infrastructure design, integration, and operations• Acquiring new software and hardware, negotiating service contracts and building relationships with vendors and service providers• Managing Information Technology's engineering & operations staff• Leading efforts to research and pilot new technology to improve Infrastructure service• Developing processes to streamline and automate routine tasks• Analyzing problems and communicating with end users and department managers to assess needs and determine optimum solutions to IT concerns• Documenting all communication and tasks performed including closing out help desk requests when completed• Managing capacity planning of all production hardware servers and storage, proactively submit recommendations or proposals in order to meet business demand.• Researching and assessing any capital equipment needs• Managing efforts to build and deliver System and Storage infrastructure• Interacting with various internal and external groups to facilitate successful project completion• Implementing and managing the introduction of new technology and departmental tools• Keeping department head advised of current issues• Provides technical support and guidance to all internal and external application users by• Answering questions regarding systems infrastructure design• Assisting in writing technical documentation and Work Instructions.• Responding to help desk requests in a timely fashion, facilitating and coordination or emergency issues.• Serves as liaison between Information Technology and other departments by• Proactively cultivating and maintaining effective working relationship with all functional groups

Key Roles: Having Roles and Responsibilities:Eliminating network inconsistencies, troubleshooting network problems and enhancing network performance. Suggesting & leading improvements in the operations and processes to make the system fool proof.Specialties:-IT Operations & Process Re-engineering, Vendor ManagementIT Support Analyst having a work experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.Skills Set/Roles and Responsibilities•Windows Server Configuration.•Monitoring of IT infrastructure devices.•Vendor management.•Asset management.•Access control system.•Knowledge in Windows, OS X & Linux operating systems.• Hands on Experience with Various Desktop, Laptops, Printers and Scanners.• Configuring & installing Windows 2003, 2008 R2 & 2012 server for different roles• Configuring and troubleshooting of all windows based Operating Systems and Optimization.• Troubleshooting all kind of issues with MS Outlook 2007 and Outlook 2010 Related issues & other MS Office Applications.• Installing application as per the Production requirement and performing week-end server activities. • Performing Backups.• Creating Scheduled Tasks • Resolving network connectivity & Computer related issues within the floor. • Installing and updating Anti-virus Definitions

 Key roles: I am having following roles and responsibilities. Planning and controlling change. Managing quality assurance programs. Setting and reviewing budgets and managing cost. To ensure good result and overall development of trainee including development of interpersonal skills and knowledge of current industry trends.  To work for placements of trainees after completion of course.  To monitor performance of trainer by conducting activities and assessments time to time.  Preparing score cards and overall performance/improvement dashboards.  Being a Centre Manager It is my duty to manage day to day activities of Centre and send reports to Head office. Handling and making decisions regarding daily activities relating to Centre process. Managing branch operations in terms of Trainers and Students Branch compliance.  Managing proper Job assignment to the staff along with imparting proper knowledge to all staff. Providing training to team members through daily huddles, and weekly tests.  Managing Branch operating expenses with emphasis on optimum utilization of resources and manpower

 Playing a substantial role in managing areas related to Support, operations, IT service management and End User support management. Carrying out the responsibilities of providing support services for LAN, Networking, hardware and software applications trouble shootings. Installing and troubleshooting of software and hardware problems. Logging, tracking & summarizing all support calls attended by support team for weekly and monthly review meets with Leadership team as well as Management Concerns. Providing assistance and support for configuring, maintaining and troubleshooting. Managing and mentoring a team of support executives for personal skill development & knowledge sharing process.

 Performing problem cause analysis, resolution of routine customer problems and complexity resolution. Strategically planning and analyzing the basic requirements while setting up the technical infrastructure of the project while reviewing the project proposals; Responsible for understanding & analysis of the requirement. Responsible for understanding all the aspects of systems and resolving numerous technical issues. Carrying out detailed planning and scheduling and coordinated with internal & external partners to ensure execution of projects as per the defined technical & functional specifications. Streamlining and coordinating delivery performance with focus on quality parameters and reusability. Responsible to Analyze, log, track and complex issues of customer for software matters of significance pertaining to networking connectivity issues, printer, and application to meet business needs.