Vernette Price, Lmbt Email and Phone Number
Vernette Price, Lmbt work email
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Vernette Price, Lmbt personal email
Technical editor and writer experienced at transforming technical concepts into clear, concise content for the end user. Project manager with track record of juggling multiple projects and meeting urgent deadlines. Work well under minimal supervision, as well as within and across teams. Excellent research and problem-solving skills. Quick to learn new tools and technologies. Skilled at collaborating with all levels of project stakeholders. 8 years management experience across various fields and industries (Education, Insurance, IT).Project Management Methodology experience:Waterfall, SDLC, SCORM, familiar with Six SigmaSoftware: Access, Adobe Acrobat, Adobe PhotoShop, Articulate, Captivate, Corel XMetal, CorelDraw, Digital Image Suite Editor, DocStudio, Dragon Naturally Speaking, Dreamweaver, Excel, Expression Web, FrontPage, FBML, FTP utilities, HomeSite, HTML Help Workshop, OneNote, Outlook, PhotoDraw, PowerPoint, Product Studio, Project, Publisher, SDL Tridion, SharePoint, SnagIt, SQL Server, StyleWriter, Visio, Visual SourceSafe, White Smoke, Windows, WonderShare, Word, WordPerfect, XML.Other:CSS, HTML (hand coding), writing bug reports; user acceptance testing; SDLC; SCORM; software and hardware installation, configuration, and troubleshooting.Style GuidesAMA, APA, Chicago, MSTPCustomer Service: Root Cause analysis; workflow/process improvement.Insurance: Health insurance agent (NC), Underwriter (Group Health), COBRA administration.Wellness: Biofeedback, Essential oils, Aromadrop therapy, Light therapy.MentoringHealing Facilitator and Stress Management ConsultantI am a licensed massage therapist in NC (Lic# 3982), Ordained Minister, Stress Management Consultant, biofeedback technician, Licensed Spiritual Healing Coach, light therapy practitioner, Certified Sound Healing therapist, and Healy practitioner. I work with health technologies and instruments that train the body to relax, re-educate muscles, and reduce stress. Available for private consultations, facilitation of drumming circles, and group Sound Therapy sessions.Specialties: Content,content development,editing,technical writing,root cause analysis,quality,stress management,light therapy,insurance,software,research,instructional design,program management,project management,quality assurance,Sharepoint,business analysis,Avalon,mortgage,training,train-the-trainer,webinar,mentor,coach,process improvement,creative,wellness
Wells Fargo
View- Website:
- wellsfargo.com
- Employees:
- 246787
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Senior Product Manager, AvpWells Fargo Aug 2021 - PresentUnited States
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E-Business ConsultantWells Fargo Sep 2015 - Aug 2022Charlotte, North Carolina Area
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It Project ManagerSignature Consultants Jun 2015 - Sep 2015Charlotte, North Carolina AreaGlobal Human Resources (GHR) Content migration project at Bank of America. -
Senior Lead Web Content Author/Content ManagerWells Fargo (Contract Teksystems) Aug 2013 - Feb 2015Charlotte, North Carolina AreaCreate new web pages and update existing pages using the SDL Tridion and Documentum content-management systems; maintain other content properties such as images, PDFs, and video.Conduct ambiguity reviews to analyze, gather, create and/or verify content requirements and specifications; suggest ways to streamline processes.Participate in project and requirements meetings; review creative asset wireframes and copydecks and provide analysis for enhanced customer experience and production deployment.Ensure that appropriate compliance and legal approvals are secured.Support migration efforts between content-management systems; resolve conflicts between competing requirements.Manage, and coordinate between multiple work streams based on business priority and impact, using a combination of the Waterfall and Agile methodology.Take accountability for defining, maintaining and executing work plans with clearly identified objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, budgets and measurable success criteria.Collaborate with Project Managers to assess and monitor content entry defects and respond to change management needs in a responsive and timely manner.Take ownership of assigned defects and manage them according to the business priority and impact.Facilitate communications among all stakeholders, including internal and external business and technology development and support teams.Regularly communicate status with project members of various disciplines, including project managers, product managers, content strategists, developers, business analysts, QA testers, and line-of-business representatives throughout project lifecycle through reports, regular triage meetings and sponsors meetings, as needed.Proactively identify and mitigate roadblocks that slow progress against the schedule and overall objectives, and/or rapidly escalate issues to avoid potential implementation delays and risks.
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Quality Assurance SpecialistBank Of America Jul 2012 - Jul 2013Charlotte, North Carolina AreaConduct Quality Control review of OCC Executive Order deliverables by providing a scorecard and coaching feedback to Associates based on the defects noted in the review.Research and carve out loan servicing events which caused controllable and non-controllable foreclosure delays in order to refute compensatory fees from investors.Work to minimize variation through structured calibration and quality coaching sessions.Identify best practices and work closely with Process Design to influence quality and productivity improvements. -
Quality ConsultantSignature Consultants (On Assignment At Bank Of America) May 2010 - Mar 2012Charlotte, North Carolina AreaPerform real-time internal audits on executive level case work filed with the Office of the CEO and President (OOP), The Office of the Comptroller of Currency (OCC), The Consumer Financial Protective Bureau (CFPB), Congressional Officials, and the Better Business Bureau (BBB) for Bank of America's Home Loan division.Evaluate customer experience during the life cycle of the servicing issue and identify breakdowns that contribute to negative customer experiences.Summarize research findings into trends and actionable information.Maintain Excel dashboard to monitor production for the Quality Assurance associates.
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Spiritual Healing CoachBiolifewave May 2008 - May 2010The mission of BioLifeWave is to research and provide stress reduction techniques and wellness through the use of innovative programs and services.In seeing the number of people that manifest illness because of stress, I have a sincere interest in assisting people in finding ways to relax and to help enhance their quality of life.I am passionate about natural healing, eliminating chemicals and detoxifying the body, organic food, and stress reduction. I enjoy helping people reclaim their ability to heal on all levels through the use of a variety of modalities including the SCIO, light therapy, Emotional Release work, and Young Living Essential Oils.Need a speaker for your group?I am available to speak to groups about stress management by using essential oils and light therapy. For more info, contact me @ 704-995-4253 or e-mail biolifewave@live.com.
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Content Consultant/Social Media Manager (Sole Proprietorship)All About Content / All About Social Feb 2009 - Feb 2010Charlotte, North Carolina AreaContent Development Consultant Edited marketing and technical material for Microsoft (contract).Advised clients about software selection for content projects.Managed content projects from end-to-end and developed help files, training materials, user manuals, and web sites (SEO Content writing included).Edited and proofread all document types, including but not limited to brochures, newsletters, press releases, sales and marketing material, training manuals, workbooks, and user guides.Social Media ConsultantManaged social media properties (Facebook, MySpace, Twitter, etc.), including daily monitoring,posting, and content development creating brand awareness online.Initiated and moderated forums and chats and prepared status reports on social media efforts and success rates.
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Editorial Content Project ManagerMicrosoft Jun 2008 - Jan 2009Charlotte, North Carolina AreaManaged all aspects of editing production for Microsoft Dynamics lines of business on support.microsoft.com.Managed vendor team of twelve technical editors to meet daily and weekly deadlines for online content publishing.Developed, documented, and implemented workflow policies, editorial policies, and processes for vendor editors.Facilitated weekly meetings to discuss workload, editorial schedules, and standards.Assessed staffing needs and assisted with long term strategic planning and interviewed applicants for content positions.Mentored writers and editors in current guidelines, styles, and technology.Maintained the project schedule; tracked individual activity assignments for status; assisted with and provided information to the executive leadership about overall project/program status.Performed Business Analysis utilizing survey metrics and site traffic data that improved processes, ensured creation of high-impact content, and increased customer satisfaction.Maintained key project deliverables (issues log, risk matrix, project status reports, business cases, post-project reviews, presentations, etc.) and track/monitor project deliverables, RACI and SWOT.Worked with cross-group, internal, and developer teams to create, pilot, and test new forms of content that facilitate and automate online support.Helped develop and implement content improvement plans for the Knowledge Base content.Developed and maintained SharePoint sites designed to provide status on all project deliverables and updates between multiple teams.Wrote scripts and macros for use in in content development software to help decrease time to Web. -
Edit LeadMicrosoft Jun 2005 - Jun 2008Charlotte, North Carolina AreaMaintained boilerplates and templates. Designed new templates to reduce publication time to web and to ensure quality standards are met.Developed and collaborated on many initiatives that improved processes, tools, and user experience.Participated in user acceptance testing for multiple projects, wrote bug reports, reviewed bug reports.Developed tracking mechanism for documenting boilerplate updates.
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Technical Editor/Technical WriterMicrosoft Oct 1997 - Jun 2005Charlotte, North Carolina AreaCommunicated with authors, technical reviewers, content leads, and content business managers to maintain technical accuracy and to ensure timely delivery of Microsoft Knowledge Base content to the Web.Edited XML, HTML, ESL2, SQL Server content and used content development tools to edit Microsoft Knowledge Base articles for organization, logic, completeness, audience level, tone, consistency, style, spelling, syntax, and grammar with a focus on Microsoft Manual of Style for Technical Publications, Chicago Manual of Style, and simplified Global English usage.Performed periodic content maintenance tasks and update localization teams regarding content changes, meeting tight turnaround times.
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Technical Support ProfessionalMicrosoft Jun 1992 - Oct 1997Charlotte, North Carolina AreaPerformed hardware, software, and network troubleshooting for various programs including Windows, FoxPro, and Access in a customer service/support role.Database development with Access.Lead for special projects.Editor of internal training newsletter.
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Supervisor Training & Technical ServicesMadison Benefit Administrators Sep 1988 - May 1991Charlotte, North Carolina AreaMedical underwriter for group health insurance policies.Developed and delivered medical underwriting and medical terminology training.On-site FLMI education coordinator.Managed a team of 12 group health underwriters.Conducted annual performance reviews and made recommendations for promotions and salary increases.Interviewed new applicants.Managed the billing and underwriting call centers.Provided technical support for all software/hardware issues.
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Facilitator, Area Learning CenterCentral Piedmont Community College 1980 - 1984
Vernette Price, Lmbt Skills
Vernette Price, Lmbt Education Details
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U.S. Kinesiology Training Institute -
Whole You School Of Massage And BodyworkMassage Therapy
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AlisonInstructional Design
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American Red CrossCpr Certification (American Red Cross)
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Alternative Health -
Center For Mind-Body HealingSeven Laws Of Spiritual Success Certified Facilitator
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The Hypnosis InstituteHypnotherapy Certification
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Life Sciences -
General Education
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Dale CarnegieDale Carnegie Course
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Isothermal Community CollegeFundamentals Of Technical Writing
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Learning Tree UniversityCertificate In Technical Editing
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Madison Benefit AdministratorsInsurance
Frequently Asked Questions about Vernette Price, Lmbt
What company does Vernette Price, Lmbt work for?
Vernette Price, Lmbt works for Wells Fargo
What is Vernette Price, Lmbt's role at the current company?
Vernette Price, Lmbt's current role is Senior Product Manager.
What is Vernette Price, Lmbt's email address?
Vernette Price, Lmbt's email address is lm****@****rgo.com
What schools did Vernette Price, Lmbt attend?
Vernette Price, Lmbt attended U.s. Kinesiology Training Institute, Whole You School Of Massage And Bodywork, Alison, American Red Cross, Queens University Of Charlotte, Center For Mind-Body Healing, The Hypnosis Institute, Pfeiffer University, Central Piedmont Community College, Dale Carnegie, Isothermal Community College, Learning Tree University, Madison Benefit Administrators.
What are some of Vernette Price, Lmbt's interests?
Vernette Price, Lmbt has interest in Writing, Alternative Health, Gardening.
What skills is Vernette Price, Lmbt known for?
Vernette Price, Lmbt has skills like Editing, Content Development, Plain English, Quality Assurance, Program Management, Technical Writing, Sharepoint, Sdlc, Project Management, Training Delivery, Instructional Design, Database Design.
Who are Vernette Price, Lmbt's colleagues?
Vernette Price, Lmbt's colleagues are Esther Chu, Briggs Haugen, Yongping (Selina) Iwanicki, Cfa, Colleen Wolf, Esin Eyer, Jerri Bousquet, Ann Nestvogel.
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