Vernice Brown Email & Phone Number

Johannesburg, Gp, Za

- Text-based customer service for 500+ Shopify brands.- Utilizing available resources to find answers to product questions.- Recommending products appropriate to customer requirements. - Researching complicated customer queries using google.- Familiarization with multiple companies' terms and conditions.- Maintaining productivity in a fast‑paced and high‑pressure environment. - Time management and self-directed work ethic.

- Proactive and reactive ad moderation.- Detection and removal of fraudulent activity.- Identifying scam trends and following threads to ensure the removal of all related content.- Monitoring responses to ensure that no illegal or dangerous activities are taking place. - Reporting illegal and dangerous activity to the appropriate authorities.- Time management and self-direction to achieve productivity and quality standards.Achievements/Projects- Overhauling… Show more - Proactive and reactive ad moderation.- Detection and removal of fraudulent activity.- Identifying scam trends and following threads to ensure the removal of all related content.- Monitoring responses to ensure that no illegal or dangerous activities are taking place. - Reporting illegal and dangerous activity to the appropriate authorities.- Time management and self-direction to achieve productivity and quality standards.Achievements/Projects- Overhauling New-Hire Training Materials to ensure that information is easy to understand and up to date.- Rewriting response templates to ensure professional and factual information is sent to customers. Show less

Cape Town Area, South Africa

- Providing general customer service via email.- Working with authors on their author pages to ensure their information is correct and their accounts are safe.- Managing the community of volunteer librarians.- Monitoring community site edits and actioning policy violations.- Adding new content to the site and ensuring the accuracy of existing content.- Participating in process improvement projects and initiatives.- Liaising with the development team to ensure… Show more - Providing general customer service via email.- Working with authors on their author pages to ensure their information is correct and their accounts are safe.- Managing the community of volunteer librarians.- Monitoring community site edits and actioning policy violations.- Adding new content to the site and ensuring the accuracy of existing content.- Participating in process improvement projects and initiatives.- Liaising with the development team to ensure customer-centric developments. Achievements/Projects- Created the Goodreads Morale Committee and spearheaded several team-building activities and office improvements to ensure team morale.- Planned and executed our annual team event within budget constraints and accounting for individual limitations.- Initiated an upgrade of the system to allow multiple books to include a single ISBN. Show less

Cape Town Area, South Africa

- Phone, chat, and email customer support.- Utilizing available resources to investigate customer issues.- Resolving customer queries with creative problem-solving.- Technical support for Kindle devices and digital content.- Investigating unknown charges, charge disputes, and claims of fraudulent activity.- Customer account support in relation to password and information security.- Ensuring the safety of customer accounts and information.- Adapting to new… Show more - Phone, chat, and email customer support.- Utilizing available resources to investigate customer issues.- Resolving customer queries with creative problem-solving.- Technical support for Kindle devices and digital content.- Investigating unknown charges, charge disputes, and claims of fraudulent activity.- Customer account support in relation to password and information security.- Ensuring the safety of customer accounts and information.- Adapting to new departments and working in an extremely fast-paced environment.- Participating in Kaizens to improve specific processes. Show less