* Assist businesses with phone, internet, network, and other needs to help their business perform their best by installing and repairing equipment.* Lead the efforts for testing equipment.* Organized the testing lab to make it more efficient to test different devices such as phones, ONTs, routers, switches, and TVs.* Created documentation to consolidate information about testing different types of devices.* Created documentation to provide helpful info for our techs for different business customers that we provide business services for.

Assistant teacher in the Software QA program

* Help update the QAP website

CyleniumioI collaborate and contribute to Cyleniumio which is a package that brings a more Cypress-like experience to Selenium for C#. The idea is to make UI automation using C# as simple and effective as possible.Check out the repo to see what's going with Cyleniumio!

* Collaborated with cross-functional Product Team to design, implement, and test features, resulting in the creation/launch of Spend Center on mobile & web.* Increased test coverage by adding automated UI tests for both the newly created Spend Center product and the Divvy product.* Added functionality such as the ability to switch tabs to automated testing framework.* Added documentation including test plans, testing for deployments, and creating bug tickets.

• Work with agile scrum team to determine acceptance criteria and test cases for new features.• Implemented Bug Ticket and Story Ticket creation guidelines for the team• Complete human centric testing on desktop and mobile devices for new features and bug fixes.• Update and maintain automated testing framework.• Connected AWS containers for more efficient run times of automated tests with ability to run tests in parallel.

• Designed and built a custom website application (front-end and back-end).• Built an automation test framework for end to end UI testing.• Built an API to link the website application and automation test framework.Languages and technologies: HTML5, CSS3, MySQL, PHP with Laravel, C#, Page Object Model, Selenium, Git, REST API, and Postman.

As a mentor I worked with active students and alumni across the globe. Some of my responsibilities include:• Review code quality.• Debug errors.• Guide students to use best practices as a developer.• Work with students to set effective goals for completing the program.• Weekly reviews with students on their goals, the program, and answer any questions they have.• Give overviews and tours of Bottega and the program.• Take students through the orientation process.• Provide information to potential students to enroll in the program.• Help determine which program would best fit potential students' needs.• Transcribe new content that would be used in the program.

As a DSP, I worked with people with disabilities to help them work on daily living skills that would enable them to be functioning members of society. I worked in multiple capacities including residential, day programs, supported living, and employment.I assisted with a variety of living skills including:• Money Management• Social Interactions• Community Access• Proper Hygiene• Direct Care• Meal Planning & Preparation• Health & Wellness• Transportation & Safety• Reading/Writing Development

In this position, I was able to combine my passion for quality and my love of people with disabilities to accomplish several goals:• Provide the highest quality of support to each client• Give each client the opportunity to be the highest level of functioning members of society in their ability• Provide my staff an opportunity to grow within the organization, as well as individuals.To accomplish these goals, I worked closely as a team with family, support coordinators from the state, members of the community, staff, and upper management.Some of my responsibilities included:• Review monthly data to create monthly summaries regarding progress towards goals and plans of each individual.• Create financial summaries for each individuals expenses as well as my program’s expenses.• Complete weekly checks to help maintain the highest quality• Assist clients with money management for their needs and wants• Assist clients with scheduling appointments & activities• Provide transportation for clients and ensuring safety to and from activities.• Implemented proper meals plans for individuals' needs.• Made the schedule for staff.• Provide opportunities for clients to interact with their peers within their home and the community.• Monitor certification expirations to ensure that the program and the staff stayed within compliance.• Provide monthly training for staff to ensure they continued to provide the highest quality support to individuals in our care.• Provide individual training to staff as needed to help each staff improve on their strengths and weaknesses provide the best support.

During my time back at SecurityMetrics, I was continually one of the top agents in Compliance earning several awards and honors.• Promoted to SMB Account Manager• Received multiple "Excellence in Revenue" awards• Continually in the top 10 for Highest Quality Assurance(QA) rating.• QA team used my calls to show the banks we are partnered with examples of excellent customer service and best practices. • QA team used my calls as training for other agents.

Working in the SaaS industry in the B2B market, I communicated over the phone, via email, and social media with sales and marketing leaders, top level management to understand their sales and prospecting processes.I discussed the idea of "buyer enablement". After this "discovery" process, I set up meetings between the relevant parties and an Account Executive at Consensus to further discuss Consensus' cutting edge "buyer enablement" software.Some of my skills included:• Prospecting cold and warm markets• Cold Calling• Salesforce• Social Selling• Lead Generation• Account Management• Email Marketing

I helped SMB business owners, top level management, IT administrators, and organizations nationally and internationally determine and fulfill the Payment Card Industry's Data Security Standards (PCI DSS) requirements through their life cycle.With the advances in card processing technology and the changes in the data security standards that govern them, I helped merchants ensure they maintained their PCI DSS compliance.I also educated merchants on new standards, products, and services to help simplify their PCI DSS requirements.

My responsibilities at Crandall Canyon (Genwal) Mine were to:*Monitor and document all activity on the grounds of the mine.*Ensure nothing within the mine and the Memorial site were tampered with.*Monitor the levels of tests being ran on the grounds and track any changes.