Vernon James Email & Phone Number

Houston, Texas, United States

• Assist in the development and management of Quarterly Business Reviews, Scorecard Processes with key distribution partners and taking point as the Business Owner in working with the maintenance and evolution of the key process changes for specialty brokers. • Assist in the ongoing maintenance & evolution of market strategy, as well as the implementation of infrastructure & processes changes needed to optimize this units business model. • coordinate and work across AIG's internal constituents such as but not limited to AIG Direct, AIG Brand, Legal, Compliance and other interested parties.Assist in the ongoing filing of marketing materials and getting them through ad review. • Assure programs can launch on time will be essential for hitting sales plans as budgeted. • Serve as the day-to-day contact for sales manager(s), marketing managers, and when needed other team members. • work with teams for the creation of marketing communication materials, coordinating with sales & supporting sales for partners and the further extension into Specialty Brokerage distributors, Performance Marketing Partners, Direct Marketers and Direct Marketing.

Houston, Texas, United States

• Assist in the ongoing Marketing & Sales program coordination between partners such as AmeriLife, Select Quote, AccuQuote and AIG. • Assist in the development and management of Quarterly Business Reviews, Scorecard Processes with key distribution partners and taking point as the Business Owner in working with the maintenance and evolution of the key process changes for specialty brokers. • Assist in the ongoing maintenance & evolution of market strategy, as well as the implementation of infrastructure & processes changes needed to optimize this units business model. • coordinate and work across AIG's internal constituents such as but not limited to AIG Direct, AIG Brand, Legal, Compliance and other interested parties.Assist in the ongoing filing of marketing materials and getting them through ad review. • Assure programs can launch on time will be essential for hitting sales plans as budgeted. • Serve as the day-to-day contact for sales manager(s), marketing managers, and when needed other team members. • work with teams for the creation of marketing communication materials, coordinating with sales & supporting sales for partners and the further extension into Specialty Brokerage distributors, Performance Marketing Partners, Direct Marketers and Direct Marketing.

Houston, Texas Area

Houston, Texas Area

• Manage four-member team, design and maintain self-service tools for all US energy brands, including online account management and mobile applications.• Collaborate with call center managers, agents, and marketing team to create digital self-service tools under strict budget constraints.• Design page, order, and payment flows on browser and apps. • Successfully create wireframes and requirements for designers and developers to mock up and complete. • Collaborate with multiple IT groups internally/externally creating and operating digital calls, jobs, and processes. • Spearhead retention efforts by setting team goals related to paperless billing, auto pay, application utilization, and other customer engagement techniques.

Houston, Texas Area

• Implemented, designed, and enhanced customer ads, promotions, and messaging to targeted audiences. • Orchestrated loyalty and retention initiatives improving churn and reducing cost to serve.• Analyzed industry trends utilizing customer attributes to produce customer profiles.• Managed energy & non-energy cross selling and collaborated with marketing, sales, & commercial teams throughout the process.• Constructed and developed retention reporting for senior management review.

• Managed loyalty incentives for 100K customers, including creating qualifications, campaign maintenance, and communicating to loyal customers on qualifying incentives. • Performed trend forecasting analysis on current and former customers by specified attributes.• Created and managed retention mailing in compliance with all market guidelines, protocols, and state regulatory rules.• Composed and edited customer messaging on bills, customer service, and customer facing applications.• Designed and edited customer ads, promotions, and messaging.• Presented special projects, research, and ad hoc analysis.

Solved recurring problems in data systems by working with a team of engineers.Organized data in company systems to increase the efficiency of operations.Addressed company specialist to troubleshoot problems.

Consulted local business executives in regards to advertising opportunities. Managed office administration. Interviewed clients on-site in to ensure customer satisfaction.