Vernon Lloyd is a Director at Somerset Cc. He possess expertise in service management, iso 20000, service delivery, itil, it service management and 42 more skills. Colleagues describe him as "Vernon IS ITIL. He was a most remarkable guest speaker for Denver Metro Help Desk Institute and his presentation and panel discussion was one of the best on the topic." and "Cheers Vernon for your hard core expertise in ITIL. I will always remember your practical real life examples. Thanks for sharing your knowledge and words of wisdom. Without the excellent training in ITIL Intermediate courses I couldn't became what I am today. And I always remember to laugh (secretly, all by myself) to Trigger!! :-)"