- member of team providing global user support resolving issues and questions via ServiceNow, phone, remote messaging and remote desktop- desktop and laptop hardware support and deployment- create and maintain Windows and MacOS system images- support migration of users from Microsoft Office to Google G-Suite, Box, Windows 10, MacOS, VPN, CarbonBlack, SentinelOne-work with internal teams and vendors to coordinate setup/open new office spaces- work with network engineering team to upgrade office networks

Technical Support Engineer for NetApp Insight conference at Las Vegas, NV and Berlin, Germany

Onsite technology support at Dreamforce 2013, 2014, 2015 and Oracle Openworld 2013, 2014, 2015, Gartner 2015 and CiscoLive 2015 conferences. Set up and verify registration systems, print servers and prints. Support temporary registration staff with any technical issues during the events. Coordinate with system, network and building facilities to ensure all needs were met for a successful outcome for the events.

IT/Ops - technical support

Upgrade personal computer with newer CPU and SSD. And install Linux Fedora on personal computer. Keeping fit at gym. Travel to New Zealand and Alaska.

- Administer two labs for Global Tradeshow group consisting of firewall appliances, network switches, Jumpstart installation servers, Sun Ray servers, Web servers and engineering servers. Upgraded and updated OS images and applications on installation servers and master images.- JavaOne Developer's Conference support consisting of building and customization of numerous Sun Ray servers to support hundreds of Sun Ray stations, Sun Solaris workstations, Ubuntu desktops, Windows desktops and Jumpstart servers. On-site set-up of network and server infrastructure for Sun network operations center for conference.- Provide a high-level of on-site IT support for global meetings hosted by Sun CEO and CTO and key Sun executive staff with customer CXO level executives.- Provide on-site support for Sun global events such as Sun Network in Shanghai, Sun Network in Berlin, Mobile World Congress in Barcelona, JavaOne Developer's Conferences in San Francisco.- Developed and maintained JavaCard applets and applications for use at JavaOne Developer's Conference.- Member of team that developed, implemented, deployed and supported very successful Palm experience at JavaOne Developer's Conference 1999.- Work with vendors to coordinate requirements for events, transport of equipment and on-site support.- Evaluate products for technology demonstrations for events and work with engineering teams to integrate products into events: Sun Rays at JavaOne, JavaCard at JavaOne, Palm at JavaOne, Zaurus at JavaOne, Virtual Desktop Infrastructure at JavaOne.- Developed and implemented web controlled oven for connected home technology demonstrations at CES, Home Expo Taiwan

- Worked with product teams and engineers to respond to customer technical queries and proposals.- Coordinated and facilitated meetings between customer engineers and product engineering teams to settle issues about products.- Member of team that developed, implemented, deployed and provided on-site setup and support of very successful JavaRing technology demonstration at JavaOne Developer's Conference 1998 in San Francisco, Italy, and Japan.

- Provide support for home directory servers, engineering servers which included backups, updates, upgrades and monitoring.- Monitor and upgrade network infrastructure.- Provide desktop support for Sun workstations, Windows PC and MacOS computers.

- Technical lead of a team that provided IT support for a building housing multiple teams of software and hardware engineers and marketing.- In addition to being the technical lead evaluated and led deployment of software distribution architecture, deployment of Ethernet and fiber-optic upgrades to building and campus network infrastructure, server testing and upgrades.- Team provided support for desktops, home directory servers and network infrastructure.