•Point of contact for the sales who handles all in-person guests with vehicle purchases in the show room and sales lot.• Increase customer retention by providing genuine service and fully explaining product performance and the benefits to each guest.• Greet and offer tailored assistance to guests who enter the dealership showroom or sales lot.• Offer test drives and obtain proper identification from all prospects prior to the drive.• Deliver vehicles to customers and ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.• Third highest total gross in my first month out of over 30 salespeople.

• Pre-purchase evaluation of motorcycles from auction, live bidding, vehicle logistics, dismantling, photography, and listing parts online for sale.• Manage inventory, picking/pulling and packing parts, scheduling shipments, managing customer questions and returns, and customer service• Research OEM part numbers for cross-fitment• Data analysis via Microsoft Excel to perform sales trends, forecasting, purchasing, etc.

•Utilized one-call close techniques with qualified leads to sell warranty coverage.• Updated customer information through company customer relationship management (CRM) and utilized the opportunity to present different packages to the clients.• Created solutions for customers to help find the best product to meet their specific needs and budget.• Handled sales objections by finding and solving the problem with the prospect.• Followed up with prospects by performing outbound phone calls to close sales.

• Managed operations for the entire business under direction of the owner.• Oversaw the shipment of hundreds of items to customers on a monthly basis.• Managed employees performance and held daily, weekly, monthly and ad hoc one-on-one meetings when needed.• Handled logistics for motorcycle purchases nationwide to be delivered to the business locally.• Managed new and current listings of products on company website via Magento, cPanel, Amazon and eBay page.• Acted as the liaison between the owners and customers to achieve both company and customer goals and worked to resolve issues.• Managed the annual budget of up to $500,000 to generate profit from motorcycle parts.