• Spearhead strategic initiatives to drive market expansion, achieving an average of 20% e-commerce sales growth over the past three months through in-depth market analysis and targeted growth strategies.• Lead the development and growth of the Online Pharmacy & Digital Marketplace, overseeing marketing, operations, and cross-functional teams to build market dominance and achieve revenue targets.• Initiate and cultivate strategic partnerships to enhance offerings, expand market reach, and accelerate innovation, driving business development initiatives within the healthcare sector.• Design and execute data-driven customer acquisition and retention strategies, analyzing KPIs to optimize the customer journey and maximize lifetime value.• Drive process optimization and technology adoption to enhance operational efficiency, streamline workflows, and improve the overall customer experience.• Stay abreast of healthcare industry trends, regulatory changes, and technological advancements to inform strategic decision-making, drive innovation, and maintain a competitive edge.

• Spearheaded strategic operations initiatives to drive revenue growth and enhance patient experiences, streamlining processes across physical clinics and the online marketplace.• Developed strategic partnerships with key suppliers, ensuring product quality and optimizing supply chains for a competitive advantage.• Analyzed operational data to identify market opportunities, develop growth strategies, and achieve organizational goals.• Transformed procurement and inventory management, reducing costs while ensuring product availability across 11 clinics and the marketplace.• Led cross-functional teams in implementing cost-saving and revenue-generating initiatives, boosting overall profitability.• Monitored industry trends and regulatory changes to proactively drive innovation and maintain market leadership.

• Championed growth and expansion strategies for the digital health business unit, driving expansion through new initiatives and strategic partnerships.• Served as a key contributor to the Viable Project Committee, collaborating with diverse stakeholders to enhance project outcomes and achieve strategic goals.• Led project management efforts for multiple product trials, ensuring seamless execution, successful outcomes, and alignment with overall digital health strategy.• Developed innovative digital health strategies, optimizing the integration of physical clinics with the online marketplace to enhance customer experience and drive revenue growth.• Analyzed market trends and leveraged data-driven insights to inform strategic decision-making for the digital health portfolio, maximizing impact.• Collaborated with cross-functional teams to optimize alignment between traditional healthcare services and digital health solutions, fostering a cohesive healthcare ecosystem.• Established and nurtured strategic partnerships with key industry players, driving innovation, thought leadership, and accelerating market expansion.

• In-charge of formulating and executing comprehensive business strategies for the establishment and growth of the digital health wing, encompassing both physical clinics and the online marketplace.• In-charge of conducting extensive market analysis and business analysis to identify opportunities, assess competition, and drive data-driven decision-making for the new digital health wing.• In-charge of managing Regulatory Affairs with the Health Sciences Authority (HSA), ensuring compliance with healthcare regulations and facilitating necessary approvals for products and services.• Spearheaded audits of SEO and SEM strategies for the company website, e-commerce platform, and social media channels, resulting in a remarkable 70% increase in organic traffic.• Collaborated cross-functionally to integrate and align brand and product strategies across the physical clinics and online marketplace, ensuring a cohesive and impactful market presence.• Developed and executed innovative marketing campaigns to enhance brand visibility and promote healthcare services both offline and online.• Conducted regular performance evaluations of marketing initiatives and adjusted strategies based on key performance indicators (KPIs) to optimize results.• Established partnerships and collaborations with key stakeholders in the healthcare industry to foster growth opportunities and enhance the company's position in the market.• Played a pivotal role in the successful launch of new healthcare products and services, coordinating efforts across various departments to ensure a seamless integration into the existing business model.• Led cross-functional teams to drive product development initiatives, ensuring alignment with market needs and regulatory requirements.• Fostered a culture of continuous improvement by staying abreast of industry trends, emerging technologies, and competitor activities, providing strategic insights to the leadership team for informed decision-making.

• Orchestrate the development and execution of multifaceted creative projects, leading teams of artists to deliver innovative, high-impact content across digital, video, and mixed media.• Drive creative strategy development, translating client visions into captivating visual narratives that achieve business goals and resonate with target audiences.• Pioneer the use of AI-powered tools in creative processes, pushing boundaries and expanding the scope of artistic expression.• Transform concepts into immersive visual experiences, elevating brand initiatives and events to enhance audience engagement and impact.• Champion content strategy across social media and online platforms, crafting compelling stories that amplify brand identity and drive market positioning.• Collaborate closely with clients to understand their unique needs, ensuring alignment between creative output and strategic objectives.• Maintain a cutting-edge approach by actively exploring and integrating emerging technologies to enhance creative solutions and stay ahead of industry trends."Dispensing creativity, one dose at a time."

• Planned and coordinated key regulatory submission strategies between cross-functional teams, minimizing business downtime and ensuring timely market access for 3 global strategic groups.• Collaborated with global planning and supply chain teams to minimize stock build issues, resulting in a 15% reduction in excess inventory.• Developed and maintained a tracker for Singapore to monitor monthly regulatory workload from 13 business units, enabling efficient resource allocation and workload management.• Cleared 6 months' worth of regulatory submission backlog within 1 month, improving regulatory compliance and accelerating time to market for new products.• Updated and maintained local medical devices licenses with HSA, ensuring compliance with regulatory requirements and avoiding penalties.• Compiled Verification and Validation documents of Depuy Synthes, enabling effective response to HSA queries and ensuring timely product approvals.

• Compiled and maintained regulatory documents, ensuring accurate publishing of 50+ global regulatory submissions and dossiers in APAC, including Australia, China, and Japan.• Coordinated with 10+ regional stakeholders in the preparation and control of reports and regulatory documents.• Provided advice on the submission process for 20+ projects.• Aligned process maps, SOPs, and work instructions with clients to enhance efficiency and compliance.

• Reviewed and dispensed an average of 50 prescriptions per day.• Executed medication therapy management (MTM) to optimize patient outcomes.• Achieved a 50% improvement in medication adherence through patient counseling.

• Prepared and submitted dossiers for regulatory submissions to various regulatory bodies worldwide.• Monitored and resolved product complaints daily with a resolution time of below 12 hours.• Managed cross-functional teams to investigate and resolve manufacturing issues, resulting in a 44% reduction in customer complaints.• Managed document control processes to ensure compliance with GMP standards.• Developed and implemented a handover SOP, reducing handover turnaround time by 400%.

• Checked patient discharges and dispensed drugs for specialist outpatient clinics (120+ patients per day).• Supervised and maintained ample stock of Controlled Drugs hospital-wide.• Consolidated medication lists for COVID-19 wards' patients.• Improved procurement processes, resulting in a 50% decrease in operational costs.• Revamped the drug shelving system in a newly established pharmacy, leading to a 15% surge in sales.• Supervised outpatient pre-registration pharmacist training.• Led a pilot project to improve in-house smoking cessation program processes.• Spearheaded various in-house projects to improve vaccination recommendations to patients by 200%, and quantify the value of interdisciplinary in-patient reviews.

• Advised a diverse range of patients on over-the-counter medications and legal prescriptions, effectively addressing their specific needs and concerns.• Successfully contributed to achieving and exceeding sales targets by providing knowledgeable recommendations on appropriate medications, resulting in a 15% increase in sales during the tenure.• Maintained accurate and up-to-date patient records, ensuring compliance with legal and regulatory requirements, with 100% accuracy during audits.

• Researched and compiled legislative information from multiple regulations across the APAC region, providing clients with comprehensive and up-to-date insights.• Streamlined the process of information gathering, resulting in a 30% reduction in research time and improved accuracy in data collection.• Developed and produced customized detailing aids and marketing materials tailored to the specific preferences and needs of the DOPE Bird 4-Personality types.

• In charge of the battalion medics, planning their medical center duties and medical cover duties.• In charge of the battalion medical stores, indenting, doing stock checks, and disposing of expired stores.