Vero B. Email & Phone Number

California, United States

Irvine, California, United States

**Key Accomplishments** • Identified issues and implemented process improvements to enhance quoting efficiency and accuracy, resulting in 15% faster quoting time and increased accuracy. • Ensured 100% on-time and accurate licensing and provisioning for new hires. • Resolved >40% of sales systems support cases.CRM Management • Oversaw the administration and optimization of the CRM system (e.g. Salesforce). • Ensured data integrity and accuracy within the CRM and integrated systems. • Provided training and support to the sales team on CRM best practices and usage.Sales Process Optimization and Automation • Analyzed and optimized end-to-end sales processes. • Identified opportunities to automate repetitive tasks and streamline workflows. • Implemented best practices and ensured adherence to sales processes and methodologies. • Developed/maintained Standard Operation Procedure doc to speed up new hire onboarding.Project Management • Leveraged Agile methodology to document project requirements as user stories and communicate desired outcomes across teams to ensure on-time project completion. • Developed comprehensive User Acceptance Testing (UAT) scenarios, reducing change release friction by 40% and improving user satisfaction by 25% in six months.System Support • Streamlined and maintained the entire sales systems tech stack, implementing automation tools that reduced activity sync errors to under 5%. • Built and Maintained Salesforce-based reporting solutions to surface and communicate Key Performance Indicators (KPI) leveraged by Leadership and cross-functional teams to make better decisions. • Maintained sales quotas in Clari and built automated workflow to allow for regular audits.

Irvine, California, United States

**Key Accomplishments** • Contributed to Kareo’s Annual Recurring Revenue growth from $4 to $100 million in my tenure. • Designed/built Contract Management System Database to provide better visibility into special pricing and discounting behaviors and create better structure and guidelines for the sales org. • Spearheaded complete refresh/redesign of the Sales Process environment in Salesforce that improved sales data intake by 30%.CRM Management • Oversaw administration/optimization of the CRM system (Salesforce). • Ensured data integrity/accuracy within the CRM and integrated systems. • Provided training/support to the sales team on CRM best practices and usage. • Built/maintained reporting solutions to surface/communicate KPIs.Sales Compensation Analysis • Built advanced Excel models to calculate comp accruals and commissions. • SME about commissions for the Sales Org. • Ensured that Sales Team was paid accurately and on time to maximize employee satisfaction and prevent churn.Deal Desk • Served as a Deal Desk admin to ensure accurate pricing/discount approvals.Analytics and Reporting • Developed/maintained comprehensive sales performance analytics systems (reports/dashboards). • Analyzed compensation data to provide actionable insights and recommendations to senior leadership. Forecasting/Planning • Collaborated with sales leadership to develop accurate sales forecasts and quotas. • Assisted in the annual planning and budgeting process for the sales department.Sales Enablement • Developed and implemented sales enablement programs and materials to support the sales team. • Ensured new hires were fully and accurately licensed by their scheduled start dates. • Provided end-user support for onboarding and system setup to ensure quick new-hire ramps. • Provided ongoing training and development opportunities for sales representatives.

Teaching FR1 classes.

Working with French 2R, 3H, and 5/6H classes and enjoying being back in the classroom.

Student taught...

Asheville, North Carolina Area

Responsible for introducing and selling our wine portfolio to wholesale distributors across the 20+ states that make up my sales territory.

Houston, Texas Area

Helping customers find the right wine for that special occasion or to kick back... Working really hard to make people understand that there is more to Rose than White Zinfandel and slowly winning the battle.

In charge of recruiting and training part time instructors.Webmaster for www.accsworld.com and www.bei.edu websites.In charge of e-learning effort to offer ESL and foreign language instruction over the Internet using client/server networking technology.

Supported several global (AT&T Signature and Entreprise Group) accounts headquartered in the New England Area with their Data Networking needs. Relationship selling, IT solutions development, and managed services support (WAN and secure remote access solutions - FR, ATM, DWDM, Fiber Optic Technologies, IPSec and SSL VPNs, ) with the help of an extended network of engineering and sales professionals including several external partners from Cisco, Nortel, Vanguard, Motorola, to RSA, and many others. Experience in RFP and RFI responses, billing resolution, and contract compliance.

Assistant to Dr Steele, Founder and former Director of the CICS Program.

Muncie, Indiana Area

Taught several classes of French as a graduate assistant in the Modern Languages Department.