▶Maintain updated knowledge of company products and services to better providecustomer support and service solutions▶Performed troubleshooting techniques over the phone to identify and resolve issues▶Navigate multiple software programs for a customer and work-related needs.▶Provide support to accounts by entering orders, tracking shipments, problem-solvingand providing solutions.

▶Receives incoming calls, e-mails, and chats from Independent Associates and provides accurate information regarding the marketing opportunity and customer products▶Counsels Independent Associates regarding complex compensation and marketing issues to help Associates grow their business, including suggestions and strategies in building an Independent Associate business.▶Instructs and directs the Associates in the fundamental steps to earning commissions and building a business, including helping Associates stay motivated in the business.▶Coordinates problem resolution by engaging other departments in the resolution process, and that once the issue is resolved Associates are notified

▶ Counts and ensure all inventory is accounted for and report according to drivers log for the removable department▶ Process, compile, log and sort incoming inventory from offices within and outside DFW metroplex: and complete outgoing packaged cases to send to physicians offices ▶ Log all shipment received or sent into database (Dental Lab in Quickbooks)▶ Manage, facilitate and follow - up with all cases received or sent (expedited cases, fixed cases, or remake cases)▶ Check date - sensitive products for expiration and facilitate removal or transfer products as needed; and organize/ maintain the inventory floor to ensure efficient material for storage and handling ▶ Coordinate daily with customer service team and dispatch team

▶Product knowledge of all brands which includes Fossil, MICHELE, Skagen in Fossil Group▶Placed orders and handled repairs for end consumers and accounts for Canada, United States and Mexico▶Partnered with Metro Service Center and utilized Adobe InDesign and Illustrator to create watch repair forms for Fossil owned sites and department use▶Helped coordinate sales and service communications with customers and large specialty stores

▶Placed and verified Fossil employee orders through internal database SAP ▶Processed e-commerce exchange orders for Fossil, Skagen and Watch Station website ▶Assisted with submitting claims for lost and damaged packages that were shipped with FedEx and UPS. Followed up with customers to provide assistance with their missing packages▶Entered replacement orders into internal database for customers whose packages were not received or were damaged in transit▶Ran out of stock reports in SAP and notified customers regarding orders that were cancelled due to inventory▶Helped with fraud review using Cybersource which involves customer and address verification to prevent fraudulent orders from being processed