Veronica Herrera Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

• Lead a multicultural local and remote location team to deliver the highest quality of product and service possible to all our SITA Ticketing and payment line product customers by monitoring customer needs as well as.
• Manage account with our ETDB- Electronic Ticket Database vendor (Travelport), driving enhancements, table updates and so on.

• Deliver the highest quality of product and service possible to all our SITA Ticketing customers by monitoring customer needs as well as Industry updates, providing application maintenance and development of new items.
• ITIL certified

• Deliver the highest quality of product and service possible to all our SITA Ticketing and Amadeus (System Users approach RES system in 1A and TKT system in XS). As SMEWork closely with the programming staff to ensure.
• Liaise with multiple third-party vendors ( GDS/OA)for testing and implementation.

Handle, analyze and solve trouble reports submitted from Ticketing users and/or direct them for solution with the appropriate groups. Report, open and submit internal IMs for programming investigation to address system’s inconsistencies and/or general Industry updates.

Organized and implemented the Rate Desk department at the company headquarters. Managing a team of 13+ professionals. Managed Fares Construction through the different CRS’ systems, International and Domestic. Handled an average annual increase in the number of fares calculation of approximately 50%. Implemented statistical measures to compile Rate Desk.

Designed and Implemented Fare calculation instructional Modules based on IATA rules of fare construction for manual and automatic pricing using different CRSs such as Amadeus, SITA/Airfare and Sabre. Analyzed, verified and provided Fare Construction solutions for GSAs and passengers.Revalidation and refund procedures

Handled calls, International reservations, and Prepaid Tickets (PTA), Reissues, Revalidation and refund procedures. Designed and implemented instructional modules for the SITA passenger reservations system as well as SITA computer hotel reservation system (SAHARA). Handled calls, International and domestic reservation with emphasis in customer service..

Balmaceda, Chile