• Heading up the Quality Engineering Team, Bringing Practices and automation tooling to Quality in WGU.• Maintaining Backlog• Setting Priority on Projects and Stories• Managing Release versions• Maintaining Productivity and status reports of the team• Providing one on one sessions to assist individual engineers with productivity, skill and career coaching• Working with People and Talent to recruit and retain staff• Providing opportunities for the engineers to show off their talents and specialties, as well as mentor each other• Lead the projects for transformation into usage of the Enterprise Postman API suite• Participated in conferences for the Postman.io Internal summits on the Customer panel• Participated in Case study of WGU's usage of the Postman suite• Lead the business analysis, trials and selection of a test management suite from multiple options• Lead the team in the setup, training and on-boarding of the Jira X Ray Test Management Suite at WGU• Lead the team in setup, testing and Demo of the Dynatrace platform• Created BCA and ROI documentation and Presentation to the VP suite of the Dynatrace platform• Performed as Scrum Master and guided the team in agile transformations

• Heading up the Quality Engineering Team, Bringing Practices and automation tooling to Quality in WGU.• Maintaining Backlog• Setting Priority on Projects and Stories• Managing Release versions• Maintaining Productivity and status reports of the team• Providing one on one sessions to assist individual engineers with productivity, skill and career coaching• Working with People and Talent to recruit and retain staff• Providing opportunities for the engineers to show off their talents and specialties, as well as mentor each other• Lead the projects for transformation into usage of the Enterprise Postman API suite• Participated in conferences for the Postman.io Internal summits on the Customer panel• Participated in Case study of WGU's usage of the Postman suite• Lead the business analysis, trials and selection of a test management suite from multiple options• Lead the team in the setup, training and on-boarding of the Jira X Ray Test Management Suite at WGU• Lead the team in setup, testing and Demo of the Dynatrace platform• Created BCA and ROI documentation and Presentation to the VP suite of the Dynatrace platform• Performed as Scrum Master and guided the team in agile transformations

• Act as a liaison between Ops, System Admins, BAs, QA, Platform, Auth&Access, NOC, Change Management and support team of both up and downstream systems for the applications developed by my team•Document new procedures and workflows from changes to Infrastructure and Best Practices.• Serve as Subject Matter Expert in, Docker, New Relic, OpsGenie, Nagios, Linux, and Best Reliability practices of: Software Design/Engineering, Code, Quality Testing, Infrastructure, Architecture, Security, CloudFormation, Terraform, GitFlow etc.• Work Directly with SecOps to improve the overall security of existing Legacy systems.• Mentor and train Product teams and fellow SREs• Coordinate with Quality Engineer Team to provide resources and Training to other product teams• Acted as Backup to My Interim Manager Richard Oliver when he was out• Provided CI/CD training EdTech Wide for the New Fargate Pipeline.• Partook in Panel Interviews for New Hires.• Performed Backup Duties Duties For Scrum Master • Assisted in New Relic Training provided and recorded for the entire organization.• Built out automation with Python for alert handling and stability monitoring• Write Synthetics checks to monitor latency and uptime of critical endpoints.• Build out Training materials for the SRE team and the rest of the Organization in relation to Site Reliability Engineering and Best Practices.

Building and Deploying CI/CD pipelines.Deploying Cloud Tools and Technologies for Infrastructure as code.Assisting Teams with training on adopting Cloud Infrastructure and CI/CD tooling provided.Developing Back and Disaster Recovery Plans and Tools.Mentoring junior members of the team.Building Training courses for product teams to utilize tooling provided.On-Call Rotation for system issues of systems owned by our team.Maintaining Security approved base images for VM and Container technologies.

Supervised 12 contractors during a multi-team project.Assigned personnel to work with other teams to guide and teach them to utilize new tools within the organization.Worked with other Leadership/SR Leadership to remove blockers for my team and ensure success of the project.1on1 Coaching with my direct reports.

Provided Setup of Operations dashboards and instrumentation.Set up CI/CD pipeline for deploying scalable AMI images into AWSPerformed Cost/Benefit Analysis of tooling optionsAssisted the Team with highlighting and repairing Instabilities within the code and infrastructure.

In my role as a Technology Analyst at Infosys, I led a team of six in providing application support for The Goldman Sachs Project. My responsibilities included developing automation for routine tasks, updating knowledge base documents for multiple applications, and assisting development teams with bug fixes. I also maintained a critical system processing a high volume of financial trades, ensuring data integrity and system stability.

Individually developed and deployed custom software, hardware, and networking solutions for small business needs Website development and maintenance using PHP, HTML, Javascript, SWL and Node JS solutions. Telecommunication System Installation and Maintenance Forensic Malware removal PC-Repair Server Installation and Follow Up on Administration for Microsoft, Linux, VMWare and Database servers. Also Includes coordinating Multiple Teams for software and hardware updates for clients. - Contacting other companies and contractors as needed to ensure low customer impact and fast return times on projects. Managed Company of 40 personnel and additional 20-30 contractors as projects required.

Diagnose and resolve causes of Application, system and hardware failures. Manage and maintain weekly Backups and recoveries for systems housed at multiple client locations. Resolve User issues via Phone and ticketing system. Setup, maintain and Manage email, DB, Windows and Linux Server solutions Design, program, test, deploy and maintain responsive cloud based solutions customized to clients business flows and requirements using Multiple server and programming languages.

Diagnose and resolve causes of Application Failures. Program, test and deploy application patches with Java, Cobol, SQL, .Net, Javascript, CSS, HTML, and Cold Fusion for legacy applications. Maintain Application Database Health. Develop, test, and Perform BCP Failover Procedures for multiple applications and systems. Manages calls for emergency code changes and unscheduled outages on a 24/7 Basis. Act as Liaison between Multiple Operations teams sharing data from the Applications. Oversee Change Management Process for code releases, including emergency back out and restoration when necessary. Manage Multiple teams during code creation, application testing and validation phases of the application development and life-cycles.