Veronica Annucci Email and Phone Number

Manage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersCustomer orientation and ability to adapt/respond to different types of charactersStriving to achieve first call resolution and maintain the quality of service provided by the call center.Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.Responding efficiently to customers and creating a positive experience.Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.Understanding and using the required software, reports, tools, and metrics.Transferring and escalating the calls to the appropriate department if needed.Participating in training and striving to increase and improve existing skills.Flexibility working different projects like FEMA and Summit One.