• Responsible for client portfolio of 893 active accounts with $500 Million in annual Factored volume• Responsible for overall customer service strategy and execution including service delivery• Managed multiple job functions and teams including 24 direct reports and 5 departments. • Departments managed included New Client Boarding, Freight Account Executives, Customer Services, Broker Factoring, and General Factoring portfolio.• Managed key client relationships and special handling situations for resolution• Managed service inquiries, problem resolution, and client retention• Handled key client escalations and tracked all customer relation’s issues• Managed team performance, processes, policies, and procedures.• Addressed and researched customer concerns through complete resolution.• Reported on Key Performance Indicators to Senior Management and Executive Team. • Reported directly to Senior VP of Operations and worked closely to improve performance.• Managed team coverage schedules including holiday coverage and extended hours.• Provided extensive performance management including coaching, feedback, & improvement.• Achieved or exceeded performance goals in a consistent basis.• Contributed directly to outstanding company growth achievements up to 100% year-on-year• Improved phone service response time to 100% coverage on Customer Service Queue

• Developed large customer and carrier base by cold calling for available loads and freight coverage in produce, rail, containers, refrigerated, dry loads, LTL, and airfreight.• Developed and maintained strong relationships with customers and carriers to meet customer's goals and requirements. Constantly exceeded business generation goals.• Negotiated rates for service and repeat volume. Traveled to meet with clients and prospects.• Responsible for qualifying carriers, growing revenue, load tracking, obtaining rate agreements and approving spot requests. Achieved highest margin loads and spreads company-wide.• Worked closely with customers to provide quick and practical solutions to their problems.• Responsibilities included tracking shipments, soliciting truckloads, coordinating pickup and delivery schedule, resolving discrepancies, handling of claims and setting up new carriers.• Trained new brokers and assistance for the brokers in handling their client portfolios.• Developed extensive knowledge of transportation laws, requirements, and processes. • Managed team and achieved sales goals to help them make their commissions and build their client portfolio volumes. Managed through heavy seasonality and challenging conditions.

• Created programs to promote residents’ wellbeing. Promoted social interaction and encouraged cognitive processes. Helped evaluate and deliver residents' needs• Coordinate activities that helped stimulate residents’ bodies and minds. Scheduled and executed activities on a monthly basis. Coordinated with medical experts in arranging events• Arranged resident outings. Organized transportation needs for all residential outings • Communicated with residents daily and encouraged them to participate in the daily activities• Helped form necessary physical exercise collaborating with physical therapists• Accommodated needs of all residents while planning activities – individual and in groups• Maintained books and records of activities and reviewed the goals of residents• Maintained strong relationships with volunteer groups to help with activities within budget

• Managed and prepared all documents required to clear vessels and crew members with Customs and Immigrations when entering and exiting ports• Research, compile, and prepare confidential and sensitive documents, and brief the executive management team regarding contents and execution.• Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; screen and handle some matters personally and forward appropriate materials to the executive and staff for follow up.• Receive and screen incoming calls and visitors, determine which are priority matters, and notify the executive accordingly while maintaining 100% discretion and confidentiality.• Prepared letters and memoranda in response to incoming mail and calls under tight schedule.• Send out directives, instructions and assignments and follow up on status of assignments as liaison between the executive and subordinates.• Prepare agenda and collect materials for meetings, speeches, and conferences; take minutes and keep records of proceedings as required• Coordinated the executive's calendar to arrange appointments, meetings, and conferences• Attend meetings as executive's representative; report on proceedings• Compile and maintain records, statistical information, and reports• Make domestic and foreign travel arrangements; prepare itineraries; prepare and compile travel vouchers, maintain all travel records• Managed, recorded and documented all crew member’s expenses i.e.; phone calls, faxes, travel expense for family members to deduct from payroll.• Learned key operations of Maritime Laws and Marine Operations while coordinating tasks.