Veronica Bejan Email & Phone Number

Fluence Technologies is a leader in the cloud accounting and consolidation space.Our leadership team brings 100+ years of combined experience from companies like Clarity Systems, IBM, Longview Systems, Delbridge Solutions and Vena Solutions.For too long, consolidation tools have been designed to support the world’s largest organizations. These tools are hard to use, and are costly to implement and maintain.Fluence Technologies is in the market with a solution that is purpose-built to be owned and maintained by finance, all while providing the same power and functionality of the most robust of solutions.

Tidemark extends financial planning beyond the CFO’s office to the front lines of every business decision maker with a powerful, cloud-based analytics platform and intuitive apps designed for mobile first access.Provide technical support (English and French) for a cloud based Financial Planning and Analytics Platform, for the EMEA customers.Troubleshoot via phone, email, ticketing system, ensuring the timely resolution of issues, including proper escalation to the relevant teams.

- Provide technical support, in English and French, for customers based in Europe and Canada, over phone and email, for the company’s CRM software- Troubleshooting, identify and assess customers’ needs- Communicate with developers and escalate issues to other relevant teams: Project tracking of assigned tasks Test and report bugs to developers- Provided an onsite training for a client in France- Provide online trainings for clients based in EuropeCustomer support tools used: Atlassian JIRA, Zendesk, Salesforce

Translations and proofreading - legal and ITCAT tools used: SDL TRADOS

Project coordination and quality control in the content management departmentChecking documentation translated with external consultants in the IT fieldCollaborate with the Desktop publishing team.CAT tools used: SDL TRADOS, SDL WINALIGN, TStream Editor

Content management, electronic editing and data processingFinal proofreading for content management projects subcontracted from France.Content management tools used: Epic Editor, XMLSpy XML Editor, ABBYY FineReader

IT Company - CRM DivisionCustomer support for French clientsIdentify and assess customers’ needsEscalate issues to the relevant departmentsCoaching and internal trainings for new colleagues

Collaborate with the French Cultural Institute of Bucharest to set up reunions with students and teachers in order to promote French cinematography