Veronica Buckles Email & Phone Number

-Visually surveys rail cars in yard and line of road to determine if a vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. -Coordinates platform, campaign, and single shop activities of car servicers, vendors, and other staff to meet quality and service standards. -Assists management with disciplinary interviews and investigations regarding attendance and work performance. -Interfaces with other departments and external vendors to resolve problems such as: material procurement, vehicle call-ins and personnel issues.-Reviews work reports of car servicers, vendors, and other staff to determine adherence to instructions.

Chicago, Illinois, United States

Create a performance culture to deliver KPIs, meet or exceed store financial projections andimprove revenue opportunities. Use labor management tools to schedule effectively and to improve efficiency, profitability andmargins while adhering to all applicable federal, state and local laws governing store operations. Delegate responsibility effectively and provide clear directions to others Drive a safe and secure environment focused on incident prevention. Actively participate in the performance management process, which includes recognizing,mentoring, providing relevant feedback, writing and delivering corrective actions to improvepersonal & store performance.

Chicago, Illinois, United States

Assisted District Manager to develop teams to achieve all Company standards. Identified opportunities for continuous improvement of operational standards within the store andmarket. Coached Store Managers in market to develop associates through the LDP to deliver to their jobresponsibilities. Ensured Customer First selling behaviors training was sustained in market. Participated in District meetings as facilitator in partnership with District Manager. Coordinated Product Knowledge Clinics in District.